About us

Stewart Agency, Inc. is a small business in Elmira, NY. We are professional, agile and customer-centric.

Our work environment includes:

• Modern office setting
• Food provided
• Modern office setting
• Growth opportunities

**Job Summary:** We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and promoting company products or services. **Responsibilities:** - Respond promptly to customer inquiries via phone, email, or chat - Acknowledge and resolve customer complaints - Process orders, forms, applications, and requests - Provide information about products and services - Upsell products and services to increase revenue - Perform outbound calls to follow up on customer interactions - Maintain customer records by updating account information - Ensure customer satisfaction and provide professional customer support **Qualifications:** - Excellent communication skills and phone etiquette - Previous experience in sales or customer service is a plus - Ability to communicate effectively in English; bilingual in Spanish is a bonus - Proficient in data entry and navigating computer systems - Multilingual abilities are advantageous for diverse customer interactions Join our team as a Customer Service Representative where you can utilize your communication skills, provide outstanding service, and contribute to our customers' positive experience.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Flexible schedule
• On-the-job training
• Paid time off
• Professional development assistance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to Commute:

• Elmira, NY 14903 (Required)

Ability to Relocate:

• Elmira, NY 14903: Relocate with an employer provided relocation package (Required)

Work Location: In person