Intricon is a medical device manufacturer is committed to satisfying the needs of our stakeholders by providing products that, through continual improvement, meet requirements, are delivered on time, and provide superior market value through continuous margin improvements. All employees are responsible and accountable to perform their duties to the quality standards of the company and maintain the effectiveness of our quality management system.

The Customer Service Account Manager is responsible for overseeing customer accounts and maintaining a high level of customer service to ensure customer satisfaction. This role will provide future forecasting and customer reporting for sales meetings, while maintaining accurate data entry of customer information.

All positions are responsible for following applicable company policies and procedures as defined by their manager.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Work with Accounting to set up new customer in ERP system

2. Close out sales orders

3. Create and send customer quotes

4. Ensure customer quotes and information are accurately entered in CRM

5. Oversee customer accounts assigned by head of Account Management, generally medium sized account <$1M in yearly sales.

6. Communicate new R&D development project status to customers.

7. Review POs to ensure PO matches customer quotes and enter POs in ERP system.

8. Support sales and other internal department requests

9. Work with Supply Chain department to understand future forecast on product and understand and communicate becoming second source for other contract manufactures.

10. VMI Management on any ongoing programs

11. Weekly input into forecasting and sales meetings

12. Provide customer resolution on concerns that involve other internal departments.

13. Entering sales order details accurately into E1 and following up with customers on pending sales orders.

14. Obtain customer acknowledgements on sales orders

15. Track sales order changes and communicate changes to customers

16. Assist other team members with questions and training

17. Develop and maintain cross department relationships

18. Collecting and organizing monthly and quarterly reporting on customers

19. Up to 10% travel

20. Other duties may be assigned.

QUALIFICATIONS:

Education:

• 4-year degree in a related field or equivalent work experience

Experience:

• Minimal 2-5 years of experience with Customer service experience and
• Minimal 2 years of leadership experience, preferred

Skills:

• Must be able to write an effective, understandable business letter
• Communicate clearly in person or over the phone.
• Must be able to speak before individuals or groups in a sales capacity.
• Must be able to work independently as well as on a team and understand and implement correct problem-solving actions.
• Knowledge with JDEdwards or Epicor, strongly preferred.
• Knowledge of Internet software; Manufacturing software; Spreadsheet software and Word Processing software.

Physical Requirements:

Physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of this Job, employee is regularly required to use hands to finger, handle, or feel. Employee is frequently required to stand; walk; sit and talk or hear. Employee is occasionally required to reach with hands and arms. Employee must frequently lift and/or move up to 10 pounds.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Experience:

• working with a R&D Department: 2 years (Preferred)
• Account Management customer service: 2 years (Preferred)
• JDEdwards or Epicor: 1 year (Preferred)

Ability to Commute:

• Saint Paul, MN 55112 (Required)

Ability to Relocate:

• Saint Paul, MN 55112: Relocate before starting work (Required)

Work Location: In person