Customer Success Manager

Job Description: As a Customer Success Manager, your main task is to interface with customers about their jobs (online, by phone and at the counter) and ensure they have a positive experience at Dataflow. Your other main objective is to assist the production staff when there are no customers that need your attention. Typically these tasks range from copying and scanning to office administration and organizing.

Other Tasks Include:

• being the liaison between our direct sales team and our production team
• learning our pricing and branch level accounting systems
• entering job information into our accounting & job tracking systems
• coordinating with our Operations Manager to schedule production of jobs
• communicating with other branches on job priorities and deadlines
• pre-flighting jobs
• working with clients on new design projects
• scanning, copying and printing
• mounting, laminating and finishing
• installing graphics at client sites
• assisting with corporate marketing initiatives
• assisting customers with our on-line job submission tools
• packaging and distribution tracking
• organizing and cleaning the shop

About us: Dataflow is upstate New York’s premiere provider of customized printing solutions, architectural drawings, large format graphics, and on-line print management solutions. We’re growing rapidly, with four acquisitions in the past three years, massive investments in specialized print equipment and software, and plans for more growth in 2023. But even though we’re future-oriented, we’ve also been in the business for 65 years, and in that time we’ve learned that the key to sustained success is having a team of great employees and treating them with respect and understanding. We believe we have a bright future, and we’re looking for individuals that can help us grow and share in our success.

A Good Fit for Us Will:

• Be ambitious about their career here
• Be self motivated and show initiative
• Be willing to learn and grow
• Be respectful of clients and coworkers
• Take pride in their work

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Ithaca, NY 14850: Relocate before starting work (Required)

Work Location: In person