Thomas Printworks is seeking a friendly and energetic person to create a remarkable client experience at our front counter. You must be efficient, capable of multitasking, and possess the ability to apply your experience and knowledge to new and changing situations. Must be a good listener, and problem-solver, and have a passion for working with clients. This is a First Impression Associate position based out of our Coral Gables, FL location.

About Our Company: We are a privately held diversified printing services company with annual revenues of almost $65 million. We have been in business for over 60 years, with 25 locations operating throughout Texas, Arizona, Florida, and Minnesota. Thomas Printworks truly is “Everything Print” – From custom printed wallpaper, canvas art, wall graphics, sports, and stadium graphics, museum mounted prints, marketing collateral, banner graphics, vehicle graphics, direct mail, and much more.

If you’re looking for a dynamic opportunity and would like to work for a company where growth is encouraged, we may be a match!

Duties and Responsibilities:

• Greet each customer with a smile and warm welcome.
• Assist customers in placing orders by obtaining job specifications; prepare complete and accurate work order forms
• Invoice for jobs.
• Troubleshoots and resolves issues with orders and customer complaints.
• Accepts payment for work by cash, check credit card, or account.
• Opens utilizes and reconciles cash drawer daily.
• Reconciles credit card machines at the end of each business day.
• Answer and direct phone calls to the proper department.
• Call customers to notify project completion.
• Assist other departments as needed.
• Operate a Thomas branded delivery vehicle to make pick-ups and deliveries.
• Make deliveries as quickly as possible while obeying all traffic laws.
• Stay close to designated driver area when in the shop and not delivering.
• Never take verbal instructions from a customer. Professionally have them write out their order.
• Obtain customer signature, printed name, and time for all deliveries.
• Obtains COD payments when necessary.
• Routes deliveries and pick-up and delivery log.
• Listens to and reports customer service complaints.
• Communicate with dispatch via handheld radio or hands-free device.
• Help fellow drivers as needed to load/unload.
• Abide by all company safety policies and traffic laws
• Drive safe and courteously at all times.
• Keep vehicle clean.
• Perform vehicle inspection.
• Organize and prepare documents for printing
• Observe machines in operation and make adjustments as needed
• May collate and index prints as scanned to set up for binding
• Bind prints into sets according to customer specifications
• Scans documents using scanners and convert to specified file format
• Operate and maintain the work area and equipment in a clean orderly condition and follows prescribed safety regulations
• Proofs finished product for any errors
• Completes paperwork for the billing process
• Other duties as assigned.

Additional Responsible:

• Attend meetings and training as scheduled
• Maintain Company’s professional reputation
• Keep work area clean and secure
• Ensure safety guidelines are followed

Our Values: To be an organization committed to continuous growth, profitability and values; where our customers recommend us, our employees treasure us, and our peers admire us.

Thomas Printworks is an Equal Opportunity Employer. Employee applicant background check and drug screening required. We invite you to check out our website at www.thomasprintworks.com to learn more about our company.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person