Ramada Inn is Hiring a Front Desk Manager Near North Platte, NE
We are looking for a Front Desk Manager to direct and administer all Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction. Essential Functions:
Monitors and analyzes Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of Group Blocks, determining cut off dates, and Rate Restrictions.
Processes and handles group rooming lists, reservations, and employee reservations requests by inputting data into the reservations system.
Trains, and supervises reservation agents for the efficient operation of the department. Monitors performance and gives feedback according to established standards.
Calculates and prepares Rooms Reports to include OAR and Master Monthly to determine sources of business using various computer systems.
Assists in the development and revisions of forecasts for the Rooms Department, both monthly and annually.
Communicates with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
Supportive Functions: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Calculation, monitoring, and transmission of loyalty program points.
Assists in check-in/check-out of guests or any related guest service activity.
Initiate and prepare reports as required.
Assist office in any other administrative duties as needed.
Participates in Manager on Duty program requiring weekend stay over, constant monitoring throughout hotel and troubleshooting problems