360 Youth Services, a non-profit agency transforming the lives of youth for over 45 years, is looking to hire a self-directed, experienced, and creative Emergency Shelter Program Manager.

1. Primarily responsible for reviewing the appropriateness of all assessments and referrals to shelter with the Intake coordinator and Program Manager, Transitional Housing and complete necessary documentation to provide shelter to emergency shelter clients. Works independently and consistently exercises sound judgment in assisting staff in responding to client needs. Provides on call 24/7 duties for the Emergency Shelter. It is the expectation that the on-call staff member be reachable via cell phone during on weeks and respond on-site within one hour, if necessary. May carry a caseload and provide case management services to several residents in the emergency shelter program.

2. Oversee and develop individual program plans for all residents. Review and sign all contracts with program residents. Regularly monitor all program plan compliance and complete timely and accurate discharge summaries.

3. Maintain up-to-date safety procedures for all staff and residents of the emergency shelter. Establish effective working relationships with the hotel staff to ensure client safety and housing needs; immediately notifying supervisor and other appropriate agency staff if there are safety concerns for clients and/or staff.

4. Recruit, hire, train and develop, supervise and provide performance management for assigned staff.

5. Prepare accurate and timely monthly statistical and caseload status reports providing to the appropriate internal and external stakeholders as required. Coordinate and maintain all records as required by program grants or other required entities. Submit all necessary reports to the Director as requested. Demonstrates proficiency in the Homeless management information system (HMIS) with ability to run timely and accurate reports as required.

6. Conduct effective regular supervisory meetings and case staffing with case managers and other housing staff. Facilitate Staff meetings/case staffing of all residents in the program.

7. Effectively work with internal housing case manager to identify stable housing needs for residents. Participate in all discharge planning, aftercare, and advocacy.

8. Coordinate services with community resources and develop resources to meet individual needs and evaluate residents' progress.

9. Maintain accurate and confidential client records and documentation, ensuring compliance with program and funding requirements for program audits and statistical data.

10. Actively participate in all meetings and activities as designated by the Director of Housing

11. Perform other duties as assigned.

• Strong program management skills, including planning, implementation, and evaluation of social service programs. Exceptional leadership and supervisory abilities to guide and motivate program staff. • Knowledge of community resources, social services, and support programs to make appropriate referrals for clients. Demonstrated ability to empower clients to make informed decisions and take ownership of their goals and well-being.

Bachelor's degree in social work or related human services field and two years of experience required, Master's degree in Social Work, Public Administration, Nonprofit Management, or a related field preferred. A minimum of 5 years of experience in program management, including experience in social services or homeless services, with progressive responsibility is preferred

To perform this job successfully, an individual must be able to perform the essential duties listed in the job description satisfactorily. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel objects, or controls; reach with hands and arms. Capable of operating standard office equipment, including a computer and keyboard, and typical business machines such as a fax machine and copier. The employee must occasionally lift and/or move up to 20-30 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. The employee is required to have valid driver’s license, auto insurance and must be able to safely operate a motor vehicle. The work environment characteristics include a noise level which is usually low to moderate.

Ethical Conduct: Follows all ethics policies and procedures related to program execution and decision making as defined by the agency as well as any related professional licensing, regulatory or accrediting body. Maintain confidentiality of client, staff, and agency information. Reports any known or suspected breaches of confidentiality in accordance with policy. Reports possible misconduct or relevant errors/ oversight in a timely manner and responsibly addresses related issues with chain of command.

ORGANIZATIONAL VALUES:

Our values unite us as an organization. They are the anchors that steer our behavior, interactions with each other, and provide a guide for decision-making.

Compassionate: We wholeheartedly care for and listen to others

Empowering: We nurture potential, build on strengths, and inspire hope for a brighter future

Inclusive: We accept others completely as they are

Affirming: We encourage and celebrate personal identity

Respectful: We hear people where they are and are willing to work on judgments we may have towards others while treating people with the highest regard

Authentic: We are truthful and transparent in what we say and do

About 360 Youth Services: 360 is a powerful organization joined together by a shared commitment to change lives and inspire hope. By strengthening emotional skills, reducing youth access to and use of alcohol and other drugs, and ending the experience of homelessness, 360 works passionately in our pursuit to help children, teens and young adults experience their full potential.

360 Youth Services is an equal opportunity employer. Decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statues.