The EMR Application Support Specialist is responsible for managing and troubleshooting the Electronic Health Records (EHR) system to drive system improvements and optimize tasks. This individual will work closely with providers, clinical, operational, and administrative staff across all site locations. Main responsibilities include daily operational support, problem solving, education, training, as well as EHR optimization, maintenance and configuration.

REQUIREMENTS but not limited to:

• Manages the day-to-day operations of the EMR system including, but not limited to, password resets and setting up new and existing user accounts.
• Assists with direct user support by problem analysis to troubleshoot and perform or arrange maintenance for hardware and software faults, specially pertaining to the EMR systems and its ancillary tools.
• Receives support requests via ticketing system, phone, messenger, email or in person, and provide technical support to end users. Ensures all technical support requests are entered, managed, and resolved in the organization’s support tracking system. Escalates issues as needed.
• Shadows clinicians, as needed to insure proper setup and efficient use of the EMR.

EDUCATION, EXPERIENCE, & SKILLS

Completion of a degree or certificate program in a related field or relevant professional experience preferred High proficiency of computers and technical systems required

Minimum 2 years EHR experience preferred

NextGen Enterprise EMR experience preferred

Experience with medical terminology preferred

Understanding of system architecture, infrastructure, integration, and databases required
Experience developing and updating standard operating procedures, processes, or inter-departmental workflows preferred

Strong troubleshooting and problem-solving skills required

OTHER REQUIREMENTS

Reliable transportation required

Bilingual ability in English and Spanish, Portuguese or Creole speaking abilities preferred

Cultural sensitivity necessary to work with a diverse patient and staff population required

Ability to work independently and collaboratively required

Knowledge of computers and electronic medical records required

Knowledge of Microsoft Suite preferred

Strong communication skills, both verbal and written required

Job Type: Full-time

Pay: $49,500.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Pawtucket, RI 02860: Relocate before starting work (Required)

Work Location: In person