JOB PURPOSE: Greets each and every guest at the resort lobby areas. Escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaints each guest with the resort , casino and guest room and its features. Provides quality valet and shuttle service to guests.

ESSENTIAL FUNCTIONS:

• Greets guests immediately with a friendly and sincere welcome. Remaining calm and attentive, especially during heavy hotel activity and emergencies
• Opens doors for guests
• Retrieves guest items from cars, busses, vans, and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout the hotel to the designated room. Navigates bell cart through public areas, guest room corridors, and to elevators.
• Listens and responds to guest inquiries using a positive, clear speaking voice.
• Answers questions and offers assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Organizes and stores luggage as necessary in a designated area.
• Picks up and delivers guest laundry to and from guest rooms in a timely, accurate manner.
• Delivers mail, packages, faxes, amenities etc. to specific guest rooms as needed
• Maintains and posts hotel reader boards and public area signage.
• Cleans and polishes carts and other equipment used in the department.
• Retrieves and inputs data from a computer terminal in an accurate, error-free manner.
• Answers the bell guest services desk phone and provides information as needed.
• Inspects shuttle vans for damage, tire wear or low pressure, windshield damage, etc.
• Re-fuels shuttle vehicles.
• Washes vans (exterior/interior)
• Reports to supervisor if maintenance or repairs are required on shuttle vehicles
• Reads and matches luggage tags, write claim tickets, and detach portion to give to guest.
• Other duties as assigned.