Description

Position: Member Billing Services Manager 

Department: Member Billing Services 

Reports to: Chief Strategy Officer

JOB SUMMARY

Manager of the Member Billing Services team, reporting to the Chief Strategy Officer. The Manager of Member Billing Services will directly supervise a team of billing staff. This job requires an experienced and efficient manager who also has excellent people skills.

Essential Functions and Responsibilities

• Manage the Member Billing Services team by providing supervisory guidance to staff
• Work with Chief Strategy Officer to create and implement staff development plans
• Train new staff members
• Evaluate employee performance and lead employees to encourage maximum performance and dedication
• Adjusts department priorities to reflect changing member trends and short- and long-term demands
• Daily review of business metrics and report to the Chief Strategy Officer
• Understand and implement TPA Premium Billing guidelines within the Department and ensure Compliance Bulletins regarding Premium Billing are communicated and adhered to by staff
• Conduct Transaction Auditing on a quarterly cadence
• Handle Escalated Member Billing Calls
• Work with team to handle billing transaction processing
• Run Adhoc Reports – Daily/Weekly/Monthly
• Other responsibilities as assigned

Requirements

• 5 years of supervision experience, preferably within Membership, TPA, or the Insurance Industry
• Demonstrated experience in managing people
• Ability to review data and discern outliers with a proactive approach to resolve 
• Communication skills
• Ability to Motivate staff
• Outstanding organizational and leadership abilities
• Excellent interpersonal skills
• Stress Management skills
• Aptitude in decision-making and problem-solving
• College Degree from a four-year Institution
• Life and Health license must be obtained within 6 months of hire
• Obtain a LOMA ACS Certificate within 3 years of hire