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Position Summary:
This position will perform a variety of tasks regarding customer, vendor and retailer services.
Job Duties and Responsibilities:
•Responsible for ensuring accuracy in cash drawer transactions, checks written, deposits made, and reconciliation of vault cash.
•Participate in agency-wide projects, new game development, and drafting, updating, and implementing policies and job breakdown sheets as they relate to the customer service office.
•Interaction with various customers via telephone, in person and through correspondence. Provide game information, policy and procedures, and rules and regulations.
•Perform research and resolve various customer problems and complaints.
•Performs accurate data entry of necessary administrative tasks.
•Operate a computer, ticket terminals, calculator, and various office equipment.
•Provide regular and consistent feedback to management regarding sales, scheduling, and additional promotions.
•Prepare fiscal transactions and reconciliation reports.
•Handle cash transactions and balancing.
•Implement various sales techniques to increase awareness of lottery products.
•Responsible for meeting aggressive sales goals and making positive business decisions to reach goals set.
•Serve as back-up to the Customer Service Manager Senior when the manager is unavailable.
•Other duties as assigned.
Supervisory Responsibility:
Supervise Customer Service Representatives and manage unit personnel needs, conducts performance appraisals and determines training needs of staff.
Fiscal Responsibility:
None.
Internal/External Contacts:
Internal Contacts:
•Pollard HR Team.
•Managers, Supervisors, and employees at Arizona.
•U.S. employees.
External Contacts:
Access to Confidential Information:
This position does have access to confidential information.
Qualifications:
License/Certification Required:
This position does require a valid Driver's License and clean driving record.
Experience Required:
▪ Experience interpreting policies and procedures in understandable terms to clients
▪ Engaging with customers, clients, and other employees regarding various issues concerning the services they offer
▪ Knowledge of the rules and regulations of the industry
▪ Experience establishing and maintaining effective working relationships with clients, customers, employees and other officials
▪ Experience monitoring and evaluating the work performance of staff under their supervision
Success Profile:
Abilities Required:
Behaviors and Competencies Required:
1. Demonstrates Integrity
2. Driven to Succeed
3. Passionate About Understanding and Meeting Customer Expectations
4. Develops and Inspires the Team
5. Builds Enduring Relationships
6. Exercises Good Judgment
7. Demonstrates Commitment
8. Embraces Change and Inspires Innovation
Physical Demands:
Environment:
This position is primarily in an office environment. In the manufacturing facility, there may be exposure to thefollowing:
Work Schedule: Irregular hours and extra hours are regularly required based on the demands of the job. Position
is overtime ineligible.
Travel Requirements: Travel is required.
Pollard Banknote offers a challenging and team-oriented environment, competitive compensation, comprehensive health, vision, and dental benefits, life insurance, paid vacation and personal time, 401k retirement savings, and opportunities for professional development. Interested candidates are encouraged to submit a cover letter. Please include your personal email and phone number on your resume.
Pollard (U.S.) Ltd. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We thank all that apply, however only candidates selected for an interview will be contacted.
Employment is contingent upon a satisfactory response from a Criminal Record Search.
Job Type: Full-time
Pay: $50,050.00 - $55,000.00 per year
Benefits:
Shift:
Weekly day range:
Work setting:
Education:
Experience:
Work Location: In person
Full Time
Durable Manufacturing
$88k-114k (estimate)
05/08/2024
09/03/2024
pollardbanknote.com
WINNIPEG, MANITOBA
1,000 - 3,000
1907
DOUGLAS POLLARD
$200M - $500M
Durable Manufacturing