Description

POSITION TITLE: Neighborhood Services Center Coordinator -Floater

REPORTS TO: CENTER MANAGER

FSLA Classification: Non-Exempt

Rate: $13.39

GENERAL RESPONSIBILITY: Provides administrative support to neighborhood center, and developmental and supportive services to clients.

SPECIFIC RESPONSIBILITIES:

• Answer incoming calls to the Center and provide accurate information about Community Services and other agency program guidelines and eligibility requirements.
• Greet and direct visitors and callers appropriately and professionally.
• Assist staff with development and maintenance of up-to-date knowledge of community resources to provide clients with accurate information, referral, and advocacy to access needed programs.
• Assist coworkers as they administer assistance programs and supportive services as assigned, including signing clients into the center, and providing other clerical support, as needed.
• Assist with record maintenance, filing client documentation requirements; center maintenance and other duties, as assigned.
• Assures compliance with all program and grant requirements.
• Assist clients to access developmental and supportive services that further their self-reliance, including temporary financial and supportive assistance and developmental programming as determined by the annual CSBG Budget Plan and Proposal and Agency Strategic Plan.
• Develop and maintain up-to-date knowledge of community resources to provide clients with accurate information, referral and advocacy to access needed programs.
• Administer assistance programs including the Low-Income Energy Assistance Program, WinterCare, the Temporary Food Assistance Program, Commodity Supplemental Food Program and county-specific programs, as assigned.
• Assist the County Supervisor with record maintenance including CASTiNET; the client needs assessment, Neighborhood Center maintenance and other duties, as assigned.
• Provides case management and goal coaching to appropriate customers using the most current approved Strengths Based Model.
• Assist in the enrollment of the Northern Kentucky population and conduct related outreach activities for the KYnect Program as needed.
• Facilitate consumer enrollment and outreach activities for the KYnect Program as needed
• Assures compliance with all program and grant requirements.
• Other duties as assigned.

Qualifications

QUALIFICATIONS:

• High school diploma or GED required and experience in social work/human services preferred

• Must possess organizational skills
• Must possess excellent communication skills, both oral and written
• Computer experience, including Microsoft Office and internet research, and ability to learn specialized computer databases, as needed.
• Knowledge of county, community, agencies and resources.

• Ability to work with people of diverse and varying socio-economic backgrounds.

PHYSICAL REQUIREMENTS:

• Ability to lift and/or carry up to 50 lbs up to 50% of the time
• Ability to sit at, read, and enter data on computer for prolonged periods of time up to 75% of the time.

* NKCAC is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age or disability.

NKCAC IS A DRUG-FREE WORKPLACE