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Resolutions Support Specialist
Radiant Credit Union Gainesville, FL
$37k-48k (estimate)
Full Time 1 Day Ago
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Radiant Credit Union is Hiring a Resolutions Support Specialist Near Gainesville, FL

Role:To preserve the credit union's assets by preparing the appropriate paperwork and submitting the documentation
package to maximize the credit union recovery. This position will also work with the appropriate parties to
recover Credit Union collateral. Acts as backup to Resolutions Clerk as needed.
Essential Functions & Responsibilities:
  • Files legal paperwork on charged off loans and shares when applicable as per credit union policy
    and procedures. Submits charged off loans to 3rd party debt collection company when applicable
    as per credit union policy and procedures. Reviews, researches, and submits declaration page for
    proof of insurance and collateral protection refunds. Processes all GAP claims. Completes file
    maintenance on accounts for home address, updated phone numbers, email address, and proper
    coding of accounts. Handles returned loan payments. Receives and documents notice of
    bankruptcy.
  • Initiates and oversees the process of repossessions from submitting repossession paperwork
    through the loan charge off. Reviews pending secretion claims, working with repossession
    agents, and preparing collateral for auctions.
  • Performs backup duties to the Account Resolution Clerk on negative share accounts and on
    posting of debt management companies. Assists in processing and monitoring CUNA claims and
    administering deceased accounts when needed.
  • Provides end of month collection support as needed.
  • Performs other duties as assigned
Performance Measurements:
  1. Accountability - Holds self-accountable for quality, timely and effective results. Follows determined
    objectives and priorities. Accepts responsibility for mistakes; complies with established systems and rules.
  2. Attention to Detail – Carefully thinks through assignments or situations and demonstrates logical thought
    (related to CU practices /processes), and attention to detail. Work is accurate and complete.
  3. Communication - Listens to others, processes information, and communicates appropriately. Gives feedback
    when requested and is receptive to feedback received. Keeps others informed and ensures message is
    received by end-user.
  4. Member Service - Meets the needs of both internal and external members. Delivers quality products and/or
    services; exhibits a can-do attitude.
  5. Job Knowledge - Meets job knowledge for current position level. Usually performs all tasks in expected
    time. Employee is continuing professional growth. Works with appropriate level of supervision and knows
    when to ask questions or ask for help. Usually uses available resources before requesting assistance.
  6. Decision Making, Problem Solving & Critical Thinking - Uses good judgment and solves common or
    routine problems. Understands how actions effect department and CU. Seeks advice or guidance when
    appropriate.
  7. Teamwork – Promotes team and departmental teamwork, Expresses positive expectations for others, speaks
    of team members in positive terms, shows respect for others.
Knowledge and Skills:
Experience: One month to twelve months of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills: Ability to troubleshoot, comprehend and follow complex technical procedures. Attention to detail. Basic Excel experience required.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.

Job Summary

JOB TYPE

Full Time

SALARY

$37k-48k (estimate)

POST DATE

05/11/2024

EXPIRATION DATE

07/10/2024

WEBSITE

radiantcu.org

HEADQUARTERS

Gainesville, FL

SIZE

50 - 100

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