Service and Warranty Coordinator Overview/Position Summary:
Works in conjunction with the Service Team and Account Manager to provide customer service, convert, and track orders, and service accounts. Works knowledgably with clients and other professionals to accomplish successful completion of account/service/warranty work.
Responsibilities:

• Provide product and labor quotations for small to medium sized replacement/service orders; convert the quotes to orders.
• Respond to customer’s immediate needs and may act as a primary contact for incoming calls/emails for warranty/service quote and order requests.
• Initiates product research, pricing, and lead-time information for daily warranty/service quote and order requests.
• Track all aspects of orders, as relates to vendor ship/arrival dates.
• Coordinate receipt, delivery and installation of products and services.
• Creates and maintains daily, weekly, and monthly status and billing reports.
• Communicate delivery status to customers and internal team members via e-mail or over the phone.
• Assure accuracy of paperwork and maintain organized files and current status reports.
• Attend OWP meetings and training sessions; participate in team and other company meetings and events to promote team effectiveness and synergy.
• Performs other operational tasks and assists in other supporting roles as assigned.

Qualifications:
Education/Experience: Associate Arts degree (A.A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Knowledge/Skills/Abilities:

• Requires self-motivation with strong interpersonal skills and ability to ask pertinent questions to determine client needs.
• High attention to detail and accuracy.
• Must be assertive, flexible, and have a strong sense of urgency.
• Takes initiative to troubleshoot and research solutions.
• Committed to supporting Sales Team and Operations goals.
• Ability to work independently and prioritize tasks is essential.
• Excellent written and verbal communication skills
• Ability to provide excellent customer service and foster both internal and external relationships
• Must be able to effectively solve problems and make decisions in the best interest of One Workplace and the client
• Excellent knowledge of Microsoft Office systems with ability to learn internal system
• Must understand general business practices.

Physical Requirements:

• Seeing, hearing, color perception, clear speech
• Ability to move distances within the office and warehouse
• Complex reading and writing, basic math skills

Working Environment:
Regularly works alone and with others in person, over the phone and via email. Generally, works in an office environment around moderate noise. Occasionally may work in the warehouse around loud noises.