At Neighborhood Health Center, you’ll find a kind and rewarding workplace with a fulfilling mission of providing impactful healthcare while striving for health equity. Neighborhood is the largest and longest serving Federally Qualified Health Center (FQHC) in Western New York. Together, we provide high quality care to diverse individuals and families, regardless of ability to pay.

Responsibilities:

• Answers telephone in a polite and professional manner
• Responsible for answering inbound calls and maintaining a response rate in accordance with organizational standards
• Properly directs calls that need immediate attention to the appropriate department/staff
• Schedules appointment for all departments and locations in accordance with organizational guidelines
• Responsible for verification of all patient information. Corrects and updates patient information in the computer system and obtains preferred usual provider on all patients
• Utilizes the EMR to send clinical messages to the appropriate departments
• Assures all messages contain complete and accurate data
• Documents cancelled appointments in the computer
• Confirms appointments as directed
• Cross trains in all functions of the Patient Service Representative and works in the position as directed
• Assures the provider schedules are full and utilizes various reports to complete this task. These reports include, but are not limited to, the recall report, outreach reports and no show lists
• Reviews reports to add patients appropriately into the recall list
• Other duties as assigned

Requirements:

• Minimum one year Call Center/Telephone Customer Service experience is required
• Allscripts PM knowledge preferred but not required
• Must be able to read, write and speak the English language. A second language of Spanish is preferred
• Polite and professional phone rapport
• Good communication skills
• Commitment to superior customer service
• Ability to work efficiently, completing a variety of tasks
• Comfortable maintaining accuracy while working at a fast pace
• Be available to work Monday thru Friday from 8:00 am to 6:00 pm

Hourly Rate: $16.50 - $17.00 an hour (based on a full-time, 40 hour work week). Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components.

Why Neighborhood?

There are many fantastic benefits to a career at Neighborhood. We offer a kind, diverse, team-based work environment with competitive compensation and potential bonus, as well as comprehensive benefits, including medical, dental, life insurance, 403b match, health savings accounts, generous paid time off and loan forgiveness, if applicable.

Neighborhood Health Center is an equal opportunity employer that is committed to the practice of equity and inclusion.

Experience

• 1 year(s): Telephone Customer Service