Principal Objective of Position:
Responsible for ensuring the community is clean and maintained according to the Book & Ladder Mission and Community Sparkle Guest Experience. To provide all guests with a level of service that exceeds expectation by resolving issues in a timely and efficient manner that enhances the communitys value and living experience.
Essential Functions:
Ensure the community maintains an exceptional appeal by following The Community Sparkle guidelines which outline keeping the grounds and buildings sanitary and sustained.
Maintain a safe, sparkling, and sanitary community including, but not limited to the clubhouse, office, model unit, common areas, parking lot, building stairwells and entrances, etc.
Oversee and assist with light general community repairs and maintenance responsibilities such as replacing light fixtures or unclogging pipes.
Oversee and assist with ensuring the community is free of trash, debris, and animal waste.
Ensure all apartments meet the Book & Ladder standard for new guests ahead of move-in.
Respond to emergencys in an appropriate and timely manner in accordance with policies and procedures.
Examines community for safety hazards - reports problems to the Facilities Manager or other appropriate team member.
Oversee and assist with annual apartment turnovers as directed.
Be a champion of exemplary guest service and teamwork.
Ensure understanding of all Book and Ladder policies, procedures, and expectations.
Ensure the Guest Experience is being exceeding and satisfaction amongst the community is met.
Other Responsibilities:
Collaborative with internal team, especially the Facilities Manager/General Manager and meet daily to ensure all operational needs are met.
Conduct periodic inspections of vacant apartments.
Participate and attend required continuing education and in-service training sessions.
Ensure the stable and safe operation of the property at all times and ensure compliance with all company policies and procedures, as well as local, state, and federal laws and ordinances.
Perform other duties as assigned by supervisor.
Participate in Book & Ladder University as required.
Education and Experience Required:
High school diploma or GED preferred.
Knowledge, Skills, and Abilities Required:
Ability to work weekends and on-call as needed.
Preferred Qualifications:
Embody the Book and Ladder Culture and Pillars in your work.
Work Environment and Physical Demands:
The work environmental is both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
Must be able to lift, bend, stoop, climb, reach, and lift up to 50 lbs. at a time.
Prolonged periods of standing