Description

Principal Objective of Position:

Responsible for community cleanliness according to Book & Ladder standards and the Operation Sparkle Guest Experience. To provide all guests with a level of service that exceeds expectation by resolving issues in a timely and efficient manner that enhances the community’s value and living experience.

Essential Functions:

• Ensure the community maintains exceptional appeal by following Operation Sparkle guidelines which outline keeping the grounds and buildings clean along with exceeding generally accepted standards of cleanliness. 

• Maintain safe, sparkling, and sanitary community spaces including, but not limited to the clubhouse, office, model unit, common areas, parking lot, building stairwells and entrances, etc. 

• Oversee and assist with ensuring the community is free of trash, debris, and animal waste. 

• Ensure all apartments meet the Book & Ladder standard for new guests ahead of move-in. 

• Assist in responding to emergencies in an appropriate and timely manner in accordance with policies and procedures.

• Monitor the community for safety hazards and report problems to the Facilities Manager or other appropriate team member. 

• Oversee and assist with annual apartment turnovers as needed and directed.

• Be a champion of an exemplary guest experience and work as a great team member.

• Ensure understanding of all Book and Ladder policies, procedures, and expectations.

• Meet or exceed the guidelines for a great Guest Experience. 

Other Responsibilities:

• Collaborate with the internal team, especially the Facilities Manager/General Manager and meet daily to ensure all operational needs are met.

• Conduct periodic inspections of vacant apartments. 

• Participate and attend required continuing education and in-service training sessions.

• Always ensure the stable and safe operation of the property including compliance with all company policies and procedures, as well as local, state, and federal laws and ordinances. 

• Perform other duties as assigned by supervisor.

• Participate in Book & Ladder University as required.

Qualifications

Education and Experience Required:

• High school diploma or GED preferred. 

Knowledge, Skills, and Abilities Required:

• Ability to work weekends and on-call as needed. 

Preferred Qualifications:

• Embody the Book and Ladder Culture and Four Pillars in your work. 

Work Environment and Physical Demands:

• The work environmental is both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. 

• Must be able to lift, bend, stoop, climb, reach, and lift up to 50 lbs. at a time.

• Prolonged periods of standing.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract of employment. Book & Ladder is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, or any other classification protected by federal, state, or local law or ordinance.