Job Summary

The front office receptionist/administrative assistant is responsible for maintaining the appearance and order of the office.

Summary of Essential Job Functions:

· Greet and welcome patients.

· Answers phones.

· Schedule patient appointments.

· Communicate with referring offices.

· Maintain a neat and orderly front office including reception area.

· Check the daily schedule and post in all treatment rooms.

· Prepare and mail thank-you notes to patients and referring practitioners.

· Ensure all compliance postings are current and easily available for patients.

· Ensure patients have updated all necessary paperwork prior to treatment.

· Manage recall system.

· Manage on-call patient list to fill no-shows and failed appointments.

· Ensure that patient records are accurate and complete, and that patient confidentiality is strictly maintained.

· Provide patient education materials.

· Maintain an appropriate office environment.

Minimum Requirements:

· Maintain CPR certification (training can be provided).

· Basic computer knowledge: typing and word processing.

· Excellent communication skills.

· Ability to perform detailed work according to established formats and protocols.

· Ability to multitask.