Customer Experience Specialist
Non-Exempt
Job Summary:
The Customer Experience Specialist is responsible for providing exceptional customer service to our customers, in person or over the phone. This role will be the primary point of contact for all customer inquiries and concerns, and the specialist must direct the customer to the appropriate staff member.
Essential Functions:

• Interact with customers and identify their needs in a professional and timely manner
• Greet customers when they enter the sales floor
• Coordinate with customers to see if they need alternative transportation to and from the dealership
• Schedule appointments and make outbound calls to customers
• Maintain and update customer database by documenting customers who come into dealership and capture their contact information
• Identify and resolve customer complaints and escalate to a manager on staff when needed and capture customer interactions with details of inquiries, complaints or comments
• Maintain compliance with policies and procedures
• Analyze customer satisfaction surveys and report findings to management
• Maintain the showroom, ensuring it is presentable, clean, and well stocked
• Other duties may be assigned as needed

Qualifications:Minimum Qualifications:

• High school diploma or equivalent
• Ability to lift up to 15 pounds
• Ability to perform all essential functions of the job description

Preferred Qualifications

• One year of customer service or work experience in an automotive environment
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to recognize customer’ needs and direct to the appropriate contact in a timely manner
• Basic understanding of clerical procedures and systems, such as recordkeeping and filing
• Ability to work independently
• Ability to learn and understand vehicle technology and operations
• Proficient in Microsoft Office Suite or related software

Physical Demands:

• Regularly stands, walks, sits; uses hands; reaches with hands and arms; talks and hears. Occasionally climbs or balances; stoops, kneels, crouches, or crawls; lifts up to 15 pounds.

Environment/Noise:

• Noise level is moderate

Our employees are offered competitive pay, medical, dental and vision plans, health savings accounts (HSA), flexible spending accounts (FSA), paid holidays and vacation, short and long-term disability, company sponsored life insurance, 401(k) retirement plan, vehicle purchase, service and parts discounts, employee assistance plans (EAP), Maderas Golf Club discounts, and more!
We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.
Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person’s identification as male, female, a gender different from the person’s sex at birth, or transgender); gender expression (including a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws. Our Equal Employment Opportunity Policy applies equally to interns and volunteers.