A Technical Support Representative will be part of a team that individually answers customer questions and troubleshoots technical issues. Technical Support is responsible for positively building and maintaining our companys reputation by providing excellent customer service, technical support, and implementing actual solutions to technical problems and customer issues that minimize service call truck rolls.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answering customer calls quickly and efficiently while maintaining quality and solution implementation.
• Fielding calls and mitigating calls to other departments as needed.
• Respond quickly to customer requests and tickets, use email and phone to communicate information, record details and implement solutions.
• Work with team to communicate and escalate customer technical issues quickly and efficiently.
• Self-manage a steady workflow effectively and efficiently.
• Troubleshoot Dish issue and escalate to Tier 2, if necessary.
• Communicate and work as part of a team, sharing information, learning from each other, and maintaining the common goal of solving customer problems quickly and efficiently.
• Clearly and concisely documenting communications with Customers.

COMPETENCIES

• Great communication skills both verbal and written.
• Excellent Customer Service Support.
• Ability to work in a team environment and independently to solve problems and gain/share knowledge.
• Proficient with technical troubleshooting.
• Good note taking and documentation skills.
• WISP or Wireless experience a plus, but not required.

REQUIRED EXPERIENCE AND EDUCATION

Ged/HS Diploma

Call Center Experience helpful

Customer Service Experience

Technical Support Experience

by Jobble