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Pacific Premier Bank is Hiring a Client Support Associate Near Addison, TX
RESPONSIBILITIES
- Provide technical assistance, support and troubleshooting for Premier Property Pay Consumers and customers including but not limited general account inquiries, login assistance, payment research password resets for various systems, portal guidance.
- Ensure delivery of exceptional customer service via telephone or through email by taking ownership of each customer inquiry, question or concern to resolution.
- Make appropriate decisions on behalf of the customer quickly and effectively.
- Information and knowledgeable assistance efficiently and professionally.
- Ability to effectively prioritize work to ensure efficiency.
- Follows up and follows through on all pending customer inquiries on daily basis while tracking all activities in the department's ticketing system
- Coordinate with Bank vendors when needed in order to resolve customer inquiries.
- Coordinate with the TM System & Integration team, Information Technology as necessary to resolve data transmission issues.
- Assist with Premier Property Pay portal Division setup and maintenance.
- Provide support to Client Support Specialist, including but not limited to transaction and payment research, Account Agreement collection, document retrieval, service ticket responses and other varying tasks as assigned.
- Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
- Other duties as assigned.
- 1-2 years banking experience including internal and external customer service required.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Job Summary
Full Time
$46k-61k (estimate)
05/06/2024
05/19/2024
ppbi.com
SAN LUIS OBISPO, CA
1,000 - 3,000
1983
REBECCA BERKLUND
$10M - $50M
Banking
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About Pacific Premier Bank
Work with a company focused on your success supported by a financially strong foundation: Ranked one of Americas Best Banks by Forbes (2021)* 5-Star Rating from BauerFinancial Recommended for 61 consecutive quarters (2021) Fortune's 100 Fastest Growing Companies (2018) S&P Global Market Intelligence A Top-Performing Regional Bank (2018) *2021 Forbes Media LLC. Used with permission. Founded in 1983, Pacific Premier Bank is a business and consumer bank with over $20 billion in total assets**, headquartered in Irvine, California, serving businesses and consumers throughout the United States ...
. We offer a robust array of deposit and loan products and services for commercial businesses. We specialize in doing business with small and middle-market businesses that need a broad range of loan, deposit, and treasury management products. In addition, we have specific market sector expertise in: HOA and Property Management Banking Franchise Lending SBA & USDA B&I Lending Commercial Real Estate Lending Specialty Deposits Give us a call at 888.388.5433 and Let's Talk, or visit www.ppbi.com. Member FDIC | Equal Opportunity Employer **Pacific Premier Bancorp, Inc. as of 06/30/2021. Pacific Premier Bank is a wholly owned subsidiary of Pacific Premier Bancorp, Inc.
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The following is the career advancement route for Client Support Associate positions, which can be used as a reference in future career path planning. As a Client Support Associate, it can be promoted into senior positions as a Client Service Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Associate. You can explore the career advancement for a Client Support Associate below and select your interested title to get hiring information.
