Who We Are

Over the last 45 years, Jackson Dawson has built relationships on a foundation of integrity and service. To our clients, we are longstanding partners, and for decades they have trusted us with their brands, their products, their people, and their strategic objectives. Together, we are a team doing whatever it takes to deliver excellence: thinking deeply, empowering each other, designing creative solutions, and driving results. Where other companies begin with “Why?” We begin with Why Not?

Jackson Dawson is looking to welcome an eCommerce Specialist. The eCommerce Specialist will help support the national business needs of its client which is focused on the automotive segment. Compensation will be commensurate with experience.

Summary

The eCommerce Digital Marketing Specialist role functions as a helpdesk for Dealers. They will be answering incoming calls from Dealers, answering inquiries and questions, handle complaints, troubleshoot problems and provide information.

Responsibilities

• Communicate via multiple mediums in a prompt and clear manner
• Document all relayed communication according to standard operating procedures
• Identify and leverage resources to gather necessary information
• Manage and resolve client complaints
• Retain and communicate program information and logistics as necessary
• Enter new Dealer information into program systems
• Update existing Dealer information
• Identify and escalate priority issues to management
• Identify the need to involve appropriate third-party contact(s) in client communication
• Identify and execute follow-up communication according to client needs
• Other duties as assigned

Qualifications

• High school diploma or equivalent
• CRM/CMS system usage
• DMS system usage
• Webex, Zoom, and/or GoToMeeting system usage
• Required English language proficiency
• Experience in a call center or customer service environment
• Proficient in use of the Microsoft suite
• Knowledge of administration and clerical processes

Key Competencies

• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Agile, adaptable, and flexible
• Collaborative
• Stress tolerance
• Resilience