Summary:

Customer Service Representative will process orders and communicate with all customers exclusively through phone, e-mail and live chat support. Starting wages 17.00-18.00 based on experience. Work hours would be 9:30 am - 6:00 pm Monday - Friday with rotating Saturday shifts.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Provide excellent customer service by answer 50-80 inbound calls daily
• Respond to customer emails along with Amazon and eBay messages
• Processing customer orders including Amazon and eBay orders
• Problem solve by following-up with customers and vendors to resolve problems and answer questions
• Maintain documentation on all customer related orders
• Engage in live chats with customers
• Enter tracking numbers for packages that were drop shipped from vendors
• Process and inspect returns
• Process price matches
• Process credits and debit for pending orders that were changed
• Call and email customers to follow up on engravings that are waiting for approval
• Approve and deny customer photos sent in for orders
• Process, sort and fax orders
• Side projects

Minimum Requirements:

• Part Time Employees should be able to do 25-30 hours per week (including Saturdays)
• Full time Employees 40 hours a week (rotating shifts/flexibility is required)
• High attention to detail with the ability to problem solve
• Ability to multi-task continuously and adapt quickly to changes in a fast pace environment
• Typing speed of 30 wpm
• Strong organizational skills and ability to work independently is a must
• Excellent interpersonal skills with a professional demeanor
• Experience with Microsoft Office Suite (Outlook, Word, Excel)
• Be willing and eager to work outside of the initial job description

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills:

Ability to read and interpret documents such as procedure and software manuals and work instructions. Ability to write routine reports and correspondence. Ability to speak and communicate well with others.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

The ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Other Skills and Abilities:

Must be familiar with current software packages such as MS Office.

Certificates, Licenses, Registrations:

None required for this position.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If the employee needs a reasonable accommodation, he/she should notify Human Resources.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder height or below the waist and lifting as required filing documents or storing materials throughout the work day. Proper lifting techniques are required. May include lifting up to 25 pounds for files or product on occasion.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. For the most part ambient room temperatures, lighting, and traditional office equipment as found in a typical office environment.