20 Jobs
Zagg Inc. is Hiring a Bilingual Customer Advocate Near Kalamazoo, MI
**Description**
Our Bilingual Customer Advocates provide excellent customer service support and solutions to our end users. They draw from previous experience, available resources and general training to strive to leave all customers happier and more satisfied than they were before they came to our customer care team. .
**About the Job**
* Assists customers with phone orders and other general inquiries
* Handles internal and external communications for .com orders
* Answers customer service questions via Zendesk, LiveChat sessions, and email
* Assists customers with general questions about ZAGG products
* Issues return authorizations for customer exchanges and refunds
* Returns customer calls as necessary
* Works on a variety of assigned projects
* Must be able to work 10-7 Monday-Friday
**About you**
* Excellent customer service skills
* Strong written, telephone and interpersonal communication skills
* Must be bilingual in English/Spanish
* Ability to read and write clear and understandable instructions
* Good problem solving & decision making skills
* Ability to handle multiple tasks at a time
* Two or more years of work-related experience with multiple software packages
* Previous customer service or technical support experience preferred
Job Summary
Full Time
$38k-48k (estimate)
05/02/2024
05/15/2024
zagg.com
IRVINE, CA
500 - 1,000
2004
DANIEL HUANG
$500M - $1B
Durable Manufacturing
Related Companies
About Zagg Inc.
Since 2004, ZAGG has been protecting and enhancing your favorite gadgets. From our first InvisibleShield to our latest advances in audio, protection, power, and customization - our goal is to make your life easier and the life of your gadgets longer as we're at the top of the gadget industry. At ZAGG, we strive to deliver products known for their smart designs and creative product solutions. We embrace challenges and refuse to be deterred by obstacles. We aspire to create value for our customers, business partners and investors. ZAGG brands (ZAGG, mophie, InvisibleShield, BRAVEN, Halo, Gear4 a ...
nd IFROGZ) is the biggest company you've yet to hear of but will love to work at! Together, the ZAGG family continue to share our love of gadgets with the world. In fact, the industry has come to equate us with quality and customer assurance. Simply stated, when you buy a ZAGG Brands product, you know you are getting the best.
More
Show Less
