For Hospitality, by hospitality. At Tripleseat, we are dedicated to our mission to deliver an innovative, game-changing technology solution to the hospitality industry. We are the market-leading, cloud-based catering and event management platform for over 14,000 restaurants, hotels, and event venues. Tripleseat enables these venues to seamlessly book, plan, and streamline their events while increasing sales and revenue. We are looking for high-performing and motivated professionals who are excited about the chance to support and strengthen technology in the hospitality industry. If this sounds like you, it's time for you to come party with us!

As a Professional Services Representative, you will play a crucial part in the success of the restaurant and unique venue customer onboarding. You will be one of the first points of contact for our clients and help to configure their information into the Tripleseat system. Throughout the restaurant and unique venue client onboarding, you will be able to set the tone of our award-winning support and service that contributes to our exceptional renewal rate. This role is a great position for someone looking to stay connected to restaurants, venues, and hospitality while helping our clients behind the scenes transition to the Tripleseat software.

This role will be an in-office role based in our Concord, MA office. We do have flexible work from home options.

What you will do:

Communicate with customers to determine requirements for their Tripleseat site configuration

Build, optimize & customize our customers' sites for maximum efficiency

Ensure installation criteria is complete prior to transitioning to the Customer Onboarding Specialist

Provide timely site edits and customer follow-up as needed

Participate in the internal hand-off of the customer from the sales team

Assist with the customer kick-off calls

Partner with the Onboarding, Sales, and Account Management teams to ensure high customer satisfaction

What we are looking for:

1-2 years in a customer service role preferably in the restaurant/hospitality space with project management experience

No coding experience required - but must be comfortable with technology

Ability to prioritize and process a high workload volume with proficiency, accuracy, and integrity

Desire to own, manage and drive projects forward to ensure deadlines are met

Ability to work both independently and with other professional services teammates across multiple workflows

Excellent written communication skills

Comfortable participating, and at times, leading video calls with clients

Proactively identify areas of improvement and ways to streamline processes

Comfortable with web-based software tools such as Slack, Salesforce, and Basecamp

Possess strong customer empathy and a solid sense of humor

At Tripleseat, it is all about the people. Our company culture and the well-being of our employees are the key to our success. We love what we do and who we get to do it with! Check out some of our awesome benefits!

Competitive health insurance

Company paid Life Insurance, STD, and LTD

401K with company match

Parental Leave

Pet Insurance

Unlimited PTO

Onsite Gym

Dog Friendly Office!

Lunch provided - snacks galore - cold brew on tap

Here at Tripleseat, we make sure that everyone has a seat at the table. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are committed to fostering a company-wide culture centered around inclusion, diversity, and equity. Tripleseat empowers all team members to realize the full potential of themselves and others. Everyone Valued - Everyone Included.