**Job Overview:**

As the Account Manager for our managed clients, you are responsible for ensuring that client needs are understood and satisfied. You build and manage client relationships, collect information, and ensure that company offerings meet the individual needs of our clients.

**Responsibilities:**

• Builds and strengthens client relationships to drive client satisfaction and retention.
• Meets with client to provide reporting on client’s IT environment and insights from service delivery activity.
• Conducts Executive Business Reviews in accordance with managed services agreement, cloud service agreement, or any other matter pertaining to the account.
• Maintains accurate client records, keeping track of any agreement updates and renewals.
• Act as the voice of our clients within the organization, advocating for their needs and feedback to improve our services
• Identifies opportunities to improve client’s IT environment and makes recommendations for projects, changes to agreements, etc in response to client’s business needs.
• Understands GB Tech’s current systems and processes available to accomplish client’s desired business outcomes.
• Available to assist GB Tech staff with projects as an indirect participant and lends expertise as requested.
• Maintains technical knowledge and expertise by learning new and evolving technologies and by achieving/maintaining appropriate industry and professional certifications.
• Builds quotes to present to client for additional services, renewals, and projects.
• Other duties as assigned.

**Skills:**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The skills listed below are representative of the knowledge, skill, and/or ability required.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus opportunities
• Commission pay
• Yearly pay

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• account management: 4 years (Preferred)

Ability to Commute:

• Houston, TX 77058 (Preferred)

Ability to Relocate:

• Houston, TX 77058: Relocate before starting work (Required)

Work Location: Hybrid remote in Houston, TX 77058