The Night Auditor performs the duties of a Front Desk Agent and completes, balances and files night audit reports the daily financial transactions for the various areas of the hotel (i.e. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information in accordance with cash handling, credit card processing and accounting policies and procedures.

Duties and Responsibilities

ESSENTIAL FUNCTIONS

Audit, balance, post and report on the financial transactions for the various areas of the hotel (i.e. food and beverage outlets, rooms/front desk, gift shop, etc.) to ensure accuracy and proper cash handling procedures are followed.

Audit, balance, post and report on the room charges including phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures to ensure accuracy and proper cash handling procedures are followed.

Complete, balance and file night audit reports including over/short figures, deposits, counts, house charges, and promotional materials.

Prepare and input statistics and income journal sheets for preparation of daily reports.

Perform the duties of a Front Desk Agent including greeting, registering and assigning rooms in accordance with policies and procedures. Use suggestive selling skills and company sales programs to maximize revenue and occupancy levels. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and making change.

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.

Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.

Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Check with manager / supervisor before leaving work area for any reason.

Perform other duties and responsibilities as assigned.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

Ensure all reports and back-up vouchers are complete and filed properly.

Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).

Review and correct discrepancies in the Front Desk System.

Coordinate the closing of areas/outlets of the hotel (i.e. food and beverage outlets, gift shop, etc.) with the Front Desk to facilitate a smooth operation of file maintenance and reset of system totals for next day operations.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain

Job Types: Full-time, Part-time

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Work setting:

• In-person

Work Location: In person