7 Jobs
Infinia Search Inc is Hiring a Customer Support Specialist Near Bellmawr, NJ
Job Description
Customer Support Specialist - (HYBRID - Bellmawr, NJ)
We are seeking a Customer Support Specialist to join our team onsite at our headquarters in Bellmawr, NJ. This role will be Monday - Friday, 9-5:30, with a hybrid working model of in-office and remote work. You will become a member of a team who is integral in creating positive customer experiences and building trust. Working cross-functionally to address concerns and questions, our team members collaborate and move quickly. If you have experience in customer support and are looking for a new role in a dynamic company experiencing hyper-growth, this is a great opportunity!
Please review the job responsibilities and requirements below and apply if interested and qualified.
Customer Support Specialist Responsibilities :
· Respond promptly to customer queries and complaints to find solutions and defuse tension
· Ensure that appropriate actions are taken to resolve customers' problems and concerns, escalating as appropriate.
· Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
· Use knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
· Meet or exceed all program metrics (e.g., quality, NPS, attendance, phone KPIs)
· Follow up regularly to ensure customer satisfaction.
· Respond to customer inquiries within a set SLA’s.
· Proactively identifying areas of opportunity.
· Deliver WOW, white glove service to all customers.
· Experience answering calls, chats, and tickets in a support center environment
Customer Support Specialist Requirements :
· 1-3 years of Customer Service experience.
· HS diploma required; BS Degree in Business or a related field preferred.
· Goal-driven with the ability to work under pressure.
· Good problem-solving skills.
· Individual contributor with a collaborative mindset.
· Excellent written/ verbal communication skills including active listening.
· Knowledge of, or ability to learn, a product, service, or area of customer service specialization.
· Service-oriented and with a proven track record of resolving customer grievances.
· Proficient computer skills with the ability to learn new software.
· Experience with Zendesk and RingCentral is a plus.
· Collector experience is helpful but not necessary. Sports and collectible enthusiasts welcome!
We’re a relationship-driven search firm that proves that talent, ambition, curiosity, and an infinite work ethic creates exponential results for our clients and candidates.
https://www.infiniasearch.com/
Company Description
Job Summary
Full Time
$49k-64k (estimate)
05/02/2024
05/19/2024
infiniasearch.com
Kennett Square, PA
<25
Business Services
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The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
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Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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