JOB
Under the direct supervision of the Director of Circulation or management designee, performs automated circulation functions of library materials according to established policies and procedures; maintains patron confidentiality; exercises independent judgment in application of a variety of established policies and procedures; actively promotes library resources and programs; provides skilled, efficient and courteous service to the public both over the phone and in person.
EXAMPLE OF DUTIES
Works the public service desk.
Maintain interactions with the general public on a daily basis to explain and interpret established policies, procedures and resources relating to the library.
Understand and implement components of the (ILS) Integrated Library System; perform basic circulation and search functions, process the condition of library materials, and keep accurate circulation records.
Assess and manage circulation-related inquiries according to established guidelines.
Maintain accurate financial transaction processes and records for fines, damage charges, lost materials, library cards and rental fees.
Perform accurate and prompt registration of new patrons and renewal of patrons based on current Illinois library law.
Answer patron inquiries and provide technological assistance, occasionally directing patrons to appropriate channels for further assistance when needed. Place hold requests and provide reader’s advisory to patrons of all ages and interests.
Operate and maintain general and specialized office equipment, such as card reader, computers, fax machines, calculator, copy machines/printers, multi-line phone system, etc. Working knowledge of modern technology, Office suites, common internet searching, and general database navigation.
Handle, assess, shelve and maintain the multiple formats of the circulating collection according to established procedures.
Provide specialized services, such as Voters’ registrar, representing Rock Island Public Library at internal and local community events and by virtual promotions.
Perform related duties as assigned.
SUPPLEMENTAL INFORMATION
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed mostly in an office and service-floor environments at the Downtown Library and its branches. Occasional work is required in extreme weather at offsite events or on the mobile Library2Go. While performing the duties of this job, the employee is required to be able to sit, stand, kneel, bend, crouch, crawl, and walk, and is occasionally subjected to prolonged sitting, standing, and visual concentration. The employee is also required to be able to reach above the head and do overhead lifting of books and other materials. In addition, the employee is frequently called upon to be able to lift up to 20 pounds, and occasionally up to 50 pounds, and to regularly push and/or pull heavily loaded rolling carts. The employee is required to use hands to handle, finger and feel objects, tools, and controls.