Description

Collection Supervisor

*This position is hybrid remote and will require work onsite at our north Austin, TX headquarters.

We’re looking for dynamic, extraordinary people with a passion to provide outstanding service and financial solutions to our members. If you enjoy working in the service industry, offering problem-solving solutions while building relationships that create long-lasting connections, this may be the job for you! 

What you bring to the team:

• A bachelor’s degree or equivalent and a minimum of three years’ experience in a related field.
• Experience supervising, coaching, and training a team.
• Thorough working knowledge of bankruptcy documents pertaining to filing claims and supporting credit union’s secured and unsecured position.
• A positive attitude to inspire and motivate, create team synergy, and professional interaction and support.
• Excellent verbal, written, listening skills and proficiency in using common office applications and office equipment.
• Passion for providing outstanding service and offering problem-solving solutions.
• Effective time management skills including the ability to prioritize multiple responsibilities and organize work tasks.
• Ability to work in a fast-paced environment with high attention to detail.
• Ownership of the customer experience through issue resolution.
• Adaptable to a productive team environment where knowledge is shared, and feedback and coaching are welcomed.
• Flexibility to work department hours including Saturdays.

Your day-to-day

As an experienced leader and coach, you will be an excellent active listener, outstanding communicator, and master problem solver. Your skills and responsibilities will include negotiating settlements, recommending additional collection steps, and working toward mutual goals for the member and Velocity. Additionally, you will support a positive and productive work environment by advancing management’s directives and consistently demonstrating a positive example for others.

Why Velocity?

At Velocity, our mission is to provide our members with personalized service and unique value as their local banking alternative. We take pride in our work culture, exemplify our core values daily, and stand by the credit union philosophy of People Helping People to continue to drive our vision of making a positive impact on our members and their financial goals.

This position offers competitive pay, great benefits including medical/dental/vision, 401(k) with matching, flexible spending accounts, a fun working environment and culture, generous paid time off, company-paid life insurance and disability, referral bonuses, paid holidays, discounted gym membership, tuition reimbursement, training and ongoing coaching, opportunities for career growth, employee reward and recognition system, employee and family events, and more!

Work Schedule

Monday - Friday 8:30am - 5:30pm and occasional Saturdays 9:00am to 12:00pm. Employees may be required to work late based on department needs.

Qualifications

Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.