POSITION OVERVIEW

The Solutions Consultant is responsible for cultivating and maintaining customer relationships through regular touchpoints, ensuring a comprehensive understanding of evolving needs and challenges in order to address their intricate e-Discovery needs. The Senior Consultant will orchestrate the nuances of complex e-Discovery infrastructure requirements, intertwining technical expertise and commercial insight to offer bespoke solutions.

This role is tailored for those who thrive in extended collaborative processes, with a focus on building strategic customer relationships. A profound passion for IT Technology and e-Discovery Architecture is a critical aspect of this role. The Senior Consultant, in addition to their strategic prowess, will bring an innate enthusiasm for staying abreast of the latest developments in IT. This passion will play a pivotal role in shaping innovative e-Discovery solutions that align with evolving IT landscapes.

RESPONSIBILITIES

• Lead and strategize complex, consultative customer engagements.
• Demonstrate a profound passion for IT technology and architecture.
• Establish trust and become the go-to advisor for customers through a deep technical understanding of e-Discovery architecture.
• Conduct regular touchpoints to stay attuned to evolving customer needs and challenges.
• Advise customers on intricate e-Discovery infrastructure needs, demonstrating strong commercial acumen.
• Navigate our customer's organizational challenges with sensitivity to costs and potential workforce impacts.
• Translate customer requirements into pragmatic solution proposals.
• Collaborate closely with internal engineering, sales and customer success teams for effective solution implementation.
• Develop and maintain comprehensive account plans, incorporating timelines, resource allocation, and financial considerations.
• Oversee deliverable quality to ensure customer satisfaction.
• Effectively manage project constraints, including cost, time, and scope considerations.

QUALIFICATIONS

• Proven track record in complex, consultative customer engagements, preferably within the e-Discovery domain.
• Exceptional technical understanding of e-Discovery architecture.
• Passion for IT technology and architecture.
• Commercial acumen with a focus on ROI and cost sensitivity.
• Outstanding communication skills to facilitate collaboration with internal teams and customers.
• Ability to navigate and address organizational challenges.
• Demonstrated time management skills with a commitment to respecting customer timelines.

ABOUT THE COMPANY

GeorgeJon is the backbone of the eDiscovery industry. We plan, design, manage, support, and secure cost-effective, performance-optimized data platforms with 24/7/365 management and support for a seamless user experience and peace of mind. Our vision is to be the foundation that supports every eDiscovery journey.

Our team of tech wizards, customer champions and business-savvy experts is grounded in a set of shared values:

• Ingenuity is the driving force behind our innovation and growth. We encourage creativity, problem-solving, and the pursuit of new ideas.
• Respect is the cornerstone of every interaction. We treat each other with dignity and celebrate the unique perspectives of all individuals.
• Integrity is our moral compass. We do what’s right, deliver on promises, and embrace honesty and ethical conduct in all our endeavors.
• Collaboration is what fuels our success. Team members work in harmony, leveraging diverse skills to achieve common goals.

Some of the perks of working for GeorgeJon include a remote-first work environment, a high-value, low-cost BCBS health insurance plan, 401(k) with company match, ample time off including a full week in December, paid parental leave for primary and secondary caregivers, a wellness reimbursement program, and much more.

GeorgeJon is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status. It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to hr@georgejon.com.