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Spectrum Vision Partners is Hiring an IT Support Technician II Near Garden City, NY
Level
Experienced
Job Location
CBO Central Business Office - Garden City, NY
Remote Type
N/A
Position Type
Full Time (30 hrs/wk)
Education Level
2-Year Degree
Salary Range
$27.00 - $30.00 Hourly
Travel Percentage
Road Warrior (more than 50% of the time)
Job Shift
Day
Job Category
Information Technology (IT)
Description
Spectrum Vision Partners is an innovative, leading management services organization serving the Ophthalmology sector. Spectrum Vision Partners has over 750 employees providing world-class practice management solutions to a network of nationally renowned multi-specialty ophthalmologists in the Tri-State region, including Ophthalmic Consultants of Long Island (OCLI). We are looking for a highly organized, conscientious, customer service orientated IT Professional to support our growing practice.
Travel is required to all OCLI locations in Nassau and Suffolk counties.
Position is full-time Monday through Friday.
Summary
The IT Support Technician will answer calls, emails and level I or Level II troubleshooting support to our growing practice. Must have basic hardware, software and network troubleshooting skills. Must be able to identify customer needs and provide the step and/or direction necessary to resolve said problems in a changing Information Technology environment. Must follow company and/or customer procedures as needed or where provided and maintain best security or business practice. Applicants must be highly organized and possess the ability to effectively and professionally communicate with others.
Essential Functions
- Provide knowledgeable IT Hardware, Software, and Networking Support.
- Provide user support for desktop and Lan/Wan- based applications
- Active Directory administration
- Windows Server 2008/2012/2016
- GPO creation and modification
- Office 365/ Exchange administration
- Software installation/SCCM
- Networking Experience(Cisco,Sonicwall preferred)
- Proficient with troubleshooting
- Follow up on open calls/service tickets daily
- Provide excellent customer service
- Accurately code and update call information in ticket system(s)
- Work with ISP's to troubleshoot connectivity issues
- Printer/ Scanner configuration
- Excellent customer service
- Hardware & network troubleshooting knowledge
- Microsoft Windows troubleshooting knowledge
- Microsoft Office proficiency
- Problem solving/analysis
Associate's degree in related field or two or more years of relevant experience
Certifications
Level Certifications for Level I, A Certification, Network Certification, Security Certification preferred for Level II
Working Conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and relevant machines. This is a full-time position, 40 hours per week.
Experience
Help desk: 2-3 years (required)
IT : 2-3 years (required)
Job Summary
Full Time
$53k-65k (estimate)
05/02/2024
05/15/2024
spectrumvisionpartners.com
STEWART MANOR, NY
50 - 100
2017
Private
TOM BURKE
<$5M
Ancillary Healthcare
Related Companies
About Spectrum Vision Partners
Spectrum Vision Partners provides billing, marketing, financial and accounting, benefits and payroll management services for the ophthalmology sector.
The following is the career advancement route for IT Support Technician II positions, which can be used as a reference in future career path planning. As an IT Support Technician II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician II. You can explore the career advancement for an IT Support Technician II below and select your interested title to get hiring information.
