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Job Code: R44320
Full Time Salary Range: $4,920.00 - $6,811.00
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This posting may be used to create a Talent Pool. Talent Pools may be used for a period of 10 months after the closing date on a job posting.
At the Colorado Judicial Department our mission is to provide a fair and impartial system of justice that:
General Statement Of Duties:
The IT Support Technician II is a tier 2 position that supports all computer related functions within the Colorado Judicial Branch. The IT Support Technician II performs a variety of duties including, but not limited to, computer troubleshooting in an office environment that includes desktop/portable and remote devices, all peripheral devices, application and enterprise system support; troubleshooting all computer hardware and software issues; performs computer repairs; installation and configuration of standard business software, as well as custom court related software. This position assists customers and peer groups with troubleshooting application and hardware installations. Has accountability for ITS computing services and equipment. Duties include scheduling and assigning work, customer service, testing and quality control.
Distinguishing Factors:
This position is distinguished from an IT Support Technician I by expanding the technical role and operational procedures, while also demonstrating an ability to use independent decision making and initiative to solve complex problems. This involves working directly with customers, providing advanced troubleshooting skills, providing assistance to judicial staff, and determining best practices and standard computing procedures. The IT Support Technician II will assists in expediting process workflow while completing business objectives, address all customer computing needs and resolves assigned service requests, monitors site performance and up-time through customer communication and feedback; monitors court backups; identifies trends, and communicates with local administration and peer groups as needed. The position recommends and initiates process improvements to maximize operational efficiency. This position reports directly to the Technical Support Supervisor.
***Though the full salary range is posted in the job description the hiring range for this position is $4,920.00 - $6,811.00 per month.***
This position will be required to be on-site with the possibility for some remote work.
May install, configure, test, maintain, monitor, and troubleshoot associated end-user workstation software and networking software products as required.
Assists with office telephone support; both analog and IP telephony equipment.
Assist and lead hardware and software rollouts, special projects, and testing within specified deadlines.
Maintains and updates user account information and group permissions.
Collaborates with software engineers and business analysts to test, troubleshoot, and validate new software programs and applications.
Assists with security needs and data recovery to include virus/spam removal with end users; uses decryption codes and necessary files to support hard drive troubleshooting and data recovery as necessary.
Reports observed security issues/breaches to supervisors within ITS and local administration as necessary.
Works with vendors to determine warranty or repair status.
Monitors and supports service desk incidents and requests. Verifies issues are handled in a timely manner. Assists with ticket escalation and complex situations.
Actively assists technicians locally or regionally as necessary.
Assisting with troubleshooting ITS systems/infrastructure and computer root cause by working with other technical services team members.
Attend meetings as required.
Other duties as assigned.
Supervisor Responsibilities:
No formal supervisory responsibility. Responsible for one's own work product and work within a unit performing similar functions. Rarely provides lead function, advice, or explains work instructions to other employees or volunteers.
Minimum Education:
Graduation from an accredited college or university with a bachelor’s degree in computer science or related field and two years of professional computer/IT technical support experience.
OR
Four years of professional computer/IT technical support experience.
Physical Demands:
While performing the duties of this job the employee is regularly required to walk. The employee is frequently required to stand; sit; reach with hands and arms; and perform repetitive motions with wrists, hands, and fingers; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
Work Environment:
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and high precarious places. Occasionally handles emergency or crisis situations; frequently subject to interruptions, and multiple calls and inquiries. The noise level in the work environment is usually moderate.
Full Time
$48k-59k (estimate)
04/21/2023
05/19/2024
judicial.state.co.us
Denver, CO
500 - 1,000
The job skills required for IT Support Technician II include Troubleshooting, Customer Service, IT Support, Technical Support, Installation, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Technician II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Technician II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Technician II positions, which can be used as a reference in future career path planning. As an IT Support Technician II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician II. You can explore the career advancement for an IT Support Technician II below and select your interested title to get hiring information.