Arko Flooring is seeking an experience Administrative Assistant/Customer Service Representative for our Residential Division. The candidate must be organized and comfortable speaking with customers and installers.

Duties and Responsibilities:

• High-volume inbound and outbound calling to schedule appointments, confirm job site conditions and labor to be performed, and answering installation process questions
• Reviewing and verifying purchase orders to ensure accuracy, per specifications; updating or requesting additional purchase orders, as needed
• Receiving calls from installation teams to “land” them when they arrive at customer’s residence
• Completing courtesy calls and follow-ups with customers to verify the successful completion of the installation
• Conferring with management, when needed, to resolve project issues and ensure customer satisfaction
• Notifying Installation Manager of problems regarding Installer attitudes, actions, or sub-standard work-product
• Performing other duties as assigned by management.

Qualifications:

• Excellent verbal and written communication skills
• Top-notch organizational skills
• Ability to prioritize tasks and maintain superb attention to detail
• Strong interpersonal skills and the ability to diffuse tense situations
• Excellent time management skills with a proven ability to meet deadlines
• Computer skills required: (Microsoft Office and working knowledge of, or willingness to learn, THD platforms HDConnect and I2G, )
• Ability to function well in a high-paced environment
• Bilingual (English AND Spanish) preferred, but not required

Pay: This is a non-exempt position with an hourly rate of $15.00-$17.00 per hour

Schedule: 7:00 AM – 4:00 PM Monday-Friday, with occasional Saturday hours, as needed

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Language:

• English (Required)
• Spanish (Preferred)

Work Location: In person