Administrative Billing /Customer Service Representative
Penn Waste Pittsburgh is seeking an Administrative Billing/ Customer Service Representative to assist our fast growing Rolloff company located in McKee’s Rocks. ESSENTIAL RESPONSIBILITIES: - Handle inbound calls for customers, such as service changes, service problems, payments, sales inquires for various services, and pricing. - Maintain excellent customer relations with existing customers to minimize customer loss. - Data entry. - Business appropriate written communications. - Complete forms and spreadsheets as assigned. - Administrative duties as assigned. - Interaction with operations, administrative, and other staff as needed. MINIMUM QUALIFICATIONS: - 2 years experience in a similar position or related field. - High degree of proficiency in MS Excel and MS Word. - Quick typing and the ability to use a calculator. - Multi-line phone experience. - Excellent phone etiquette. - Strong interpersonal, oral communication, written communication, and customer service skills. - Ability to work in a fast-paced and deadline-oriented environment. - Ability to maintain a high degree of confidentiality. - Working knowledge of the waste industry is a plus but not required. PHYSICAL REQUIREMENTS: - The job is normally performed indoors. The ability to remain stationary for extended periods of time, as well as the ability to move about the office occasionally, is required. - While heavy lifting is not required, the ability to occasionally exert 10-20 lbs. of force is required. - Good manual dexterity is required to use common office equipment in an office environment.
This position will work out of our Corporate Office located in Mars, but will require travel to McKee’s Rocks on a weekly basis.