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This position is responsible for performing secretarial, reception, and initial patient needs assessment functions. Provides outstanding customer service and ensures a smooth patient flow process by providing services in admissions, financial counseling, billing, scheduling patients, paperwork completion, basic explanation of procedures, making of appointments, and conducts registration. Explains and obtains signatures on forms such as registration, medical history, HIPAA, Financial Agreement and Surgical/Procedure Consents. Receives referrals from physicians, obtains authorizations and calls insurance plans for verifications. At time of service is able to receipt cash and record accurately as well as enter charges and perform charge reconciliation. Answer telephone calls from external as well as internal customers with professionalism and care. Utilizes special knowledge, judgment and skills necessary to provide above average customer/patient care.
Essential Functions
Minimum Qualifications
Experiential training in medical front office and insurance billing procedures. Requires the ability to perform basic math functions and to assemble data into reports using spreadsheet programs. Must have the ability to handle confidential information and sensitive issues. Must be able to work under minimal supervision and make independent decisions using good judgment. Requires excellent communication, human relations, attention to detail and organizational skills. Requires the ability to multi-task activities. Must be able to communicate effectively to various ethnic and cultural backgrounds obtaining necessary resources when language barriers present. Requires the ability to perform efficiently with some analytical/problem solving skills. Must be able to work effectively with common office software and medical records software.
Preferred Qualifications
Previous medical office and/or billing experience in a healthcare setting preferred. Additional related education and/or experience preferred. Requires two or more years working with patient flow and/or similar medical office work and knowledge of medical terminology
PI1f7cc3d62b0a-5872
Full Time
$37k-45k (estimate)
05/07/2024
05/24/2024
The following is the career advancement route for Patient Financial Representative positions, which can be used as a reference in future career path planning. As a Patient Financial Representative, it can be promoted into senior positions as a Medical Billing Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Financial Representative. You can explore the career advancement for a Patient Financial Representative below and select your interested title to get hiring information.