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Congressional Country Club is Hiring a Front Desk Concierge Near Bethesda, MD
If you answered yes to all the questions above, then you should know Congressional Country Club is seeking **Front Desk Concierge.** The Concierge will primarily assist members/guests in all front office-related areas, along with supporting youth events and always providing a world-class experience and service to Members and guests of the Club.
Congressional Country Club is looking for Team Members that believe the impossible is possible. Driven to continuously make a positive impact on the organization and believe that as a team we accomplish more.
Note: CCC is currently following the State of MD Covid Mandates currently in place.
**What will be expected of you:**
* Work with Director of Youth Activities on sleeping room amenity strategy, culture, and services
* Assist Membership over the duration of their stay (service, travel, area attractions, etc.)
* Register Members/guests and assign rooms; comply with special requests whenever possible
* Assists in pre-registration and blocking of rooms for registration
* Check-in rooms into the Jonas Hotel System
* Know room location, types of rooms available, and room rates
* Coordinate room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
* Processes member/guest check-ins and outs, manage room keys
* Posts and files all charges to Members'/guest accounts
* Answer the phone within the first three rings and always use proper telephone etiquette
* Processes mail, packages, and messages
* Read and initial the pass-on log and bulletin board daily; know of daily activities and meetings taking place in the Club
* Count the bank at the beginning and end of every shift
* Make sure all petty cash is in the cash register or has been accounted for
* Coordinate guestroom maintenance work with the Engineering and Maintenance departments if the manager is not available
* Must be aware of all safety and emergency procedures and accident prevention policies and procedures
* Maintain cleanliness and neatness within the Front Desk area
* Make necessary purchases for all events and work with vendors, entertainment companies, etc. to reserve appropriate items.
* Analyze member data to identify demographic trends of the youth member population.
* Know and understand coat check operations; fill in when necessary/emergencies (see below)
**How we determine your qualifications:**
* Two years' customer service and/ or Hospitality experience, required Front Desk/Rooms, preferred
* College Degree preferred
* Proficient in Microsoft Excel, Word, Outlook, Publisher, Working Proficiency
**Benefits:**
* This is a Part-Time Position
* Complimentary meals
* Complimentary parking
* Health, Dental & Vision Insurance (Available to Full Time and Part Time Team Members)
* FSA
* 401K with match
* Employee Discounts Golf, Tennis, Fitness Apparel/Items
**CCC is an EOE**
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Job Summary
Full Time
$40k-56k (estimate)
04/28/2024
05/15/2024
ccclub.org
Bethesda, MD
200 - 500
Sports & Recreation
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Many people start work at the front desk with a high school diploma and little or no experience.
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