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Clearway Energy Group is Hiring a Customer Relations Manager Near Minneapolis, MN
**Customer Relations Manager**
Clearway Energy, Inc. is a leading publicly-traded energy infrastructure investor focused on modern, sustainable and long-term contracted assets across North America. Clearway Energys environmentally-sound asset portfolio includes over 7,000 megawatts of wind, solar and natural gas-fired power generation facilities, as well as district energy systems. Through this diversified and contracted portfolio, Clearway Energy endeavors to provide its investors with stable and growing dividend income. Clearway Energys Class C and Class A common stock are traded on the New York Stock Exchange under the symbols CWEN and CWEN.A, respectively. Clearway Energy, Inc. is sponsored by its controlling investor, Global Infrastructure Partners (GIP), an independent infrastructure fund manager that invests in infrastructure and businesses in both OECD and select emerging market countries, through GIPs portfolio company, Clearway Energy Group. For more information, visit www.clearwayenergy.com.
**Summary**
Reporting to the Director; Sales & Marketing, the Customer Relations Manager is responsible for fostering the maintenance and growth of existing client relationships, assisting in developing new client relationships, and monitoring/promoting efficiencies within customer buildings. The primary objective is to plan activities and lead the implementation of initiatives, objectives, and day to day operations to ensure efficient, safe, and reliable supply of Clearway Energy Inc. district energy steam and chilled water service in downtown Minneapolis.
**Principal Responsibilities & Key Results**
**Facilities and Building Operations**
* Meet with customers frequently to review building energy usage issues and make recommendations for operational efficiencies
* Create usage analysis and exception reporting to provide to customers on a regular basis
* Resolve customer issues affecting our plant operations
* Partner with customer and building operator on proper building management and training
* Manage relationship and interact with the City/County public works and street work planning groups
* Promote safety by ensuring that all safety policies and regulations are followed; attend safety training and complete all other training as assigned
**Sales and Marketing**
* Review customer demand/consumption reports (daily/weekly/monthly) and provide reports to customers to help them better understand usage trends and potential efficiencies
* Support customer billing processes; identifies/support efficiency improvements - some collections work/dispute resolution
* Develop and initiate customer retention programs
* Develop and lead potential new revenue program in the areas of building engineering, personnel training, equipment troubleshooting, etc.
* Sales and Marketing back up as needed
* Facilitate and assist with contract renewal
* Coordinate customer outreach programs
**Knowledge & Skills**
**Knowledge & Skills**
* Excellent communications skills including written, verbal, and motivational
* Strong background in MS Office suite applications especially Excel, PowerPoint and Word
* Familiarity with CRM systems preferred
* Familiarity with maintenance / asset management systems such as SAP preferred
* Awareness of project scheduling software
* Experience in a plant environment and/or formal leadership training preferred
* Ability to interpret, trend, analyze, and manage customer and plant data from large databases / software
**Qualifications**
**Education And Experience**
* High school diploma or GED required and ten (10) years of related experience or Bachelors degree and five (5) years of related experience will be considered
**Related Experience**
* 5 years of demonstrated knowledge of building heating/cooling systems desired
* 5 years of preferred experience with building engineering and/or commercial real estate/property management desired
* Valid state drivers license
**Clearway will not sponsor nonimmigrant visas for this position (H-1B, TN, E-3, etc.).**
Job number ** CWEN00134**
Location Name ** MEC Thermal Station**
City ** Minneapolis**
State ** Minnesota**
Category ** Sales & Marketing**
Job Type ** Full Time**
Clearway Energy, Inc. is a leading publicly-traded energy infrastructure investor focused on modern, sustainable and long-term contracted assets across North America. Clearway Energys environmentally-sound asset portfolio includes over 7,000 megawatts of wind, solar and natural gas-fired power generation facilities, as well as district energy systems. Through this diversified and contracted portfolio, Clearway Energy endeavors to provide its investors with stable and growing dividend income. Clearway Energys Class C and Class A common stock are traded on the New York Stock Exchange under the symbols CWEN and CWEN.A, respectively. Clearway Energy, Inc. is sponsored by its controlling investor, Global Infrastructure Partners (GIP), an independent infrastructure fund manager that invests in infrastructure and businesses in both OECD and select emerging market countries, through GIPs portfolio company, Clearway Energy Group. For more information, visit www.clearwayenergy.com.
**Summary**
Reporting to the Director; Sales & Marketing, the Customer Relations Manager is responsible for fostering the maintenance and growth of existing client relationships, assisting in developing new client relationships, and monitoring/promoting efficiencies within customer buildings. The primary objective is to plan activities and lead the implementation of initiatives, objectives, and day to day operations to ensure efficient, safe, and reliable supply of Clearway Energy Inc. district energy steam and chilled water service in downtown Minneapolis.
**Principal Responsibilities & Key Results**
**Facilities and Building Operations**
* Meet with customers frequently to review building energy usage issues and make recommendations for operational efficiencies
* Create usage analysis and exception reporting to provide to customers on a regular basis
* Resolve customer issues affecting our plant operations
* Partner with customer and building operator on proper building management and training
* Manage relationship and interact with the City/County public works and street work planning groups
* Promote safety by ensuring that all safety policies and regulations are followed; attend safety training and complete all other training as assigned
**Sales and Marketing**
* Review customer demand/consumption reports (daily/weekly/monthly) and provide reports to customers to help them better understand usage trends and potential efficiencies
* Support customer billing processes; identifies/support efficiency improvements - some collections work/dispute resolution
* Develop and initiate customer retention programs
* Develop and lead potential new revenue program in the areas of building engineering, personnel training, equipment troubleshooting, etc.
* Sales and Marketing back up as needed
* Facilitate and assist with contract renewal
* Coordinate customer outreach programs
**Knowledge & Skills**
**Knowledge & Skills**
* Excellent communications skills including written, verbal, and motivational
* Strong background in MS Office suite applications especially Excel, PowerPoint and Word
* Familiarity with CRM systems preferred
* Familiarity with maintenance / asset management systems such as SAP preferred
* Awareness of project scheduling software
* Experience in a plant environment and/or formal leadership training preferred
* Ability to interpret, trend, analyze, and manage customer and plant data from large databases / software
**Qualifications**
**Education And Experience**
* High school diploma or GED required and ten (10) years of related experience or Bachelors degree and five (5) years of related experience will be considered
**Related Experience**
* 5 years of demonstrated knowledge of bu
Job Summary
Full Time
$101k-135k (estimate)
05/03/2024
05/20/2024
nrgyield.com
PRINCETON, NJ
200 - 500
2012
Public
CHRISTOPHER S SOTOS
$1B - $3B
Utilities
Related Companies
About Clearway Energy Group
Clearway Energy is a provider of wind, solar and natural gas-fired power generation and distribution services for commercial and residential sectors.
The following is the career advancement route for Customer Relations Manager positions, which can be used as a reference in future career path planning. As a Customer Relations Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Manager. You can explore the career advancement for a Customer Relations Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Relations Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relations Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Relations Manager job description and responsibilities
Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.
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Customer relationship management systems, customers are served better on the day-to-day process.
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The Customer Relationship Manager also searches for options to expand the client base and develop positive relations with new customers.
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A good customer success manager works hard on making customer experience pleasant and success-driven.
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Take time to understand what each customer needs and help customers take the shortest route possible.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Relations Manager jobs
Have a clear escalation pathway.
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Listen, understand and take action.
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Use effective customer service software.
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Be friendly, always happy to help.
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Keep the lines of communication open.
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Step 3: View the best colleges and universities for Customer Relations Manager.
