Department: Cleanroom

Reports to: Director of Software Engineering

Location: Knoxville Tennessee (Hybrid remote)

Position Summary:

• The Software Technical Writer at RKCS is responsible for creating clear, accurate, and comprehensive technical documentation for software products, ensuring that users can effectively understand, implement, and troubleshoot software applications. This role plays a critical part in enhancing the overall user experience and facilitating the successful use of RKCS software.

Key Responsibilities:

• Documentation Creation: Write, edit, and maintain various forms of technical documentation, including user guides, manuals, online help, release notes, and API documentation.
• Audience Analysis: Identify and understand the needs of various user groups to tailor documentation content appropriately.
• Collaboration: Work closely with software developers, UX designers, product managers, and quality assurance teams to gather information and validate content.
• Research: Collect information about software features, functionality, and updates to ensure accuracy and comprehensiveness in the documentation.
• Documentation Structure: Organize content logically, creating tables of contents, indexes, and navigation systems to make documentation user-friendly.
• User Feedback: Collect and incorporate user feedback to continuously improve and update documentation.
• Visuals: Create visuals, such as diagrams, screenshots, and illustrations, to enhance the understanding of complex concepts.
• Quality Assurance: Review, proofread, and edit documentation for accuracy, grammar, and adherence to RKCS's style guidelines.
• Release Coordination: Plan and coordinate documentation release schedules to align with software updates and product launches.
• Knowledge Sharing: Train and support other team members on documentation standards and tools.

Qualifications:

• Bachelor's degree in Technical Writing, English, Computer Science, or a related field.
• Minimum of 2-4 years of experience in technical writing, particularly in software documentation.
• Strong proficiency in documentation tools such as MadCap Flare, Adobe FrameMaker, or similar.
• Knowledge of version control systems (e.g., Git) is a plus.

Key Competencies:

• Excellent written and verbal communication skills.
• Strong attention to detail and a commitment to delivering high-quality content.
• Ability to work both independently and as part of a collaborative team.
• Strong analytical and problem-solving abilities.
• A passion for technology and a desire to create user-focused documentation.

Interested candidates should submit their application, including a cover letter and resume, to careers@rkcybersolutions.com