Purpose of the Role:

The Homeless Outreach Worker (HOW) assists with services to individuals living with a mental illness and/or experiencing homelessness. The Homeless Outreach Worker is also expected to engage individuals who are experiencing homelessness either on the streets or in shelters to provide advocacy and assist with connection to benefits, and housing.

For all fieldwork:

o Meet one-on-one with the person needing services, and screen to determine eligibility.

o Conduct 3-5 intakes per shelter visit and a total of 10-15 intakes per week.

o Proactively report to the Homeless Outreach Supervisor all trends, relationships, and developments in the field.

o Track activities and outcomes.

Qualifications for this Role:

· Bachelor’s Degree required.

· Valid Driver's License required and a driving record that will permit the use of an Agency vehicle to transport clients to appointments or other activities as needed.

· Computer literacy required.

· Proven ability to empathize with the clients we serve.

· Tenacity and passion for this work with the ability to balance objectivity with empathy.

· Must be able to comfortably interact with persons having mental health issues, periods of instability (ex. Lack of shelter, food, clothing, or support), recently released from an institution (ex. Hospital or prison), limited comprehension, and/or ability to manage through complex scenarios.

· Bilingual English/Spanish a plus.