At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork, high standards, and diversity. It’s fitting that we are located at the pinnacle of Vermont!

The Lodge Director of Rooms is responsible for aligning organizational strategies with our operational strategies and service initiatives to meet the hotel’s business objectives. The position is responsible for the organizational and reputational success of the 250 units in the Hyatt rental program as well as the services we provide to all unit owners and guests as part of our Association management obligations.This means leading strategically and tactically in the areas of organizational management and development; staff training and accountability, daily operations; and guest service initiatives.

This person oversees the following:

·Front Office

·Bell Services

·Valet Services

·Concierge

·Ski Valet

·Housekeeping

ESSENTIAL JOB FUNCTIONS

·Works closely with the other leaders on the Leadership Committee to ensure the collaborative achievement of company objectives.

·Primary executive responsible for driving service engagement throughout the Rooms division, championing a service culture through purpose, process, training, relationships and motivation.

·Participates in formulating and administering company policies, directing and coordinating all divisional activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives.

·Reviews analyses of activities, costs, operations and forecast data to determine division progress toward stated goals and objectives

·Leads with empathy and care.Embraces diversity and inclusion.

·Plans and implements guest service initiatives, capitalizing on trends, corporate objectives and guest / owner feedback.Follows up, evaluates, and communicates results of initiatives.

·Achieves profitability goals for the Rooms division while providing the guest with quality service and achieving target guest satisfaction scores.

·Develops the Rooms department budgets by reviewing the recommendations and trends, preparing and presenting a budget package to the managing Director. Implements the approved budget. Monitors revenues and costs on a daily basis and takes corrective action where necessary. Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems.

·Oversees productivity and operating reports and resolves opportunities to ensure minimum financial impact and prevent operational delays to meet future growth

·Reviews and approves preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning and submittal for capital expenditures.

·Instills a calm, organized approach when interacting in stressful situations; approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction

·Foster and maintain strong, positive and supportive relationships with team members across all departments through effective communication and collaboration of exchanging ideas for best practices

·Performs other responsibilities as needed.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Perks (vary by hours committed):

·Paid Time Off

·Heath Benefits - after 30 days!

·Winter- Ski Pass to Stowe Mountain Resort

·Summer- Golf Membership to Stowe Country Club

·Complimentary and discounted stays at Hyatt Hotels worldwide

·Onsite Fitness Membership

·Employee discounts at the Spa & Restaurant Outlets

·401(k) Matching

·And much more!

Learn more about Spruce Peak and everything else we have to offer here!

Besides great pay and benefits the work is interesting, challenging and you’ll have opportunities to grow. Stowe is a great place to put down roots; mountain bike in the summer, ski in the winter, world-class breweries and small farms; a great place to play during your time off or to raise an active family.

Proud diversity advocates and EOE.