Allworth Financial (www.allworthfinancial.com) is an independent investment financial advisory firm that specializes in retirement planning, investment advising, and 401(k) management with a direct approach to financial planning. Allworth Financial delivers long- and short-term investment planning solutions and advice to help clients achieve their goals and plan strategically for retirement.
Allworth Financial is a high growth, private equity backed, multi branch Registered Investment Advisor. Founded in Sacramento, California, in 1993 Allworth is primarily a fee-based, employee-centric fiduciary advisory firm, that prides itself on emphasizing client well-being and education. The business is a multi-billion dollar firm and is on track for continued growth through both acquisitions and strong organic growth. Allworth is considered a great place to work and was once again given the prestigious "Circle of Excellence" award by the National Business Research Institute for employee and client satisfaction in 2021, placing it among the best-loved brands in America. Allworth Financial was also recognized as a Barron's Top 40 RIA in 2022.
JOB OVERVIEW:
The Integrations Service Administrator reports to the Integration Team lead and works closely with Partnering Advisor(s) and servicing staff to deliver the best client experience for existing and new clients during the transition period. This position works in conjunction with the Advisor Enablement and Integrations Team, Integration Specialists, and our custodians to deliver servicing support and processing of existing and new business for the Partnering firm and may back-up the Partner's servicing staff as needed.
This is a full-time, Non-Exempt position, that requires in-office work in Addison, TX.
RESPONSIBILITIES AND DUTIES:

• Partners with the new Partnering Firm's Servicing staff to ensure a seamless onboarding experience for new and transitioning clients.
• Backup the new Partnering Firm's Servicing staff as needed on duties related but not limited to client service, advisor meeting preparation, scheduling meetings, client communications regarding service requests and other ad-hoc requests during the transition period.
• Fulfill client requests by prioritizing, documenting, tracking, and completing tasks in Salesforce.
• Work with the Partnering firms service staff and other teammates to ensure proper assignment and completion of requested tasks within the Allworth systems and platforms.
• Create and process paperwork for all client requests, including but limited to new accounts, transfers, distributions, and account maintenance forms.
• Facilitate the delivery of paperwork to the client through DocuSign, mail/overnight, or email to Partner Advisor for meetings.
• Reviews and quality checks completed paperwork to limited errors, restrictions on accounts and custodian NIGOs.
• Submits and works directly with custodians to process paperwork in a timely and accurate manner.
• Follows up and provides status updates through completion of the task assigned.
• Collaborate with Partnering firms service staff or Advisors to obtain missing client data.
• Assist the New Partner, Advisor Enablement and Integrations Team or VP of Operations with any additional, ad-hoc tasks and requests.
• Provide backup assistance with other Integration team associates.

QUALIFICATIONS:

• Passion for excellent service and client satisfaction
• Excellent verbal and written communication skills
• Minimum 2 years of financial services industry and support service experience preferred
• Strict attention to detail, the ability to multi-task, prioritize work daily in a high-paced team-oriented environment, meet deadlines, and work independently.
• Strong organizational, problem-solving, and analytical skills
• Strong team player and approachable, with a high degree of professionalism
• Proficiency with Microsoft Office applications like Word, Excel, SharePoint, and Outlook as well as Client Relationship Management (CRM) and Document Management systems
• Some college is preferred

BENEFITS
We value our associates' time and effort. Our commitment to your success is enhanced by our competitive base pay and an extensive benefits package, including:

• Medical: Blue Shield (HMO, PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates
• Dental insurance with MetLife
• Vision insurance with VSP
• Optional supplemental benefits
• Healthcare savings accounts with company contribution
• Flexible spending accounts
• Flexible working arrangements
• Generous 401K contributions
• Exempt associates qualify for our flexible paid time off policy.
• Non-Exempt associates will receive 25.5 days of paid time off annually, which includes holidays, during the first three years of employment.
• Option to participate in our Equity Purchase Program
• Future growth opportunities within the company

In addition, we work to maintain the best possible environment for our associates, where people can learn and grow with the firm. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.
Benefits are available to full-time associates who work more than 30 hours a week.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. Typical reporting relationships are described, but actual relationships may vary in some instances. This job description is not intended to be an exhaustive list of all responsibilities, duties, skills, or knowledge required of personnel classified in this job.
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