Location: Hybrid – Edison, NJ

This is a hybrid position primarily based in LOCATION. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

We give you a world of potential

Computershare has a tremendous opportunity for a Client Service Administrator to join our growing team.

Since 1978 we have been trusted by other companies to manage their shareholder registry and shareholder transactions. Since then, as our clients’ needs evolved, so has our portfolio of services. We help companies to manage their relationships with investors more effectively and fulfil complex company secretarial obligations, regulatory and governance requirements.

Working in Issuer Services could mean anything from assisting shareholders with their portfolios, managing company meetings, enabling access to global markets, or supporting the highest standards of regulatory compliance across the world.

A role you will love

The Client Service Administrator – GCP is responsible for coordination and management of all operational aspects of client activities relating to proxy or corporate actions jobs. The Client Service Administrator - GCP initiates client service work orders and ensures that the expectations of the client are met. The Client Service Administrator - GCP must work closely with the lead GCP Account Executive as well as the client and effectively communicate with all internal departments involved in those jobs.

Primary Accountabilities

• Maintain a professional relationship with all clients, attorneys, GCP Account Executives, transfer agents, tabulators, Broadridge Financial Solutions and The Depository Trust Company.
• Maintains functional knowledge of Computershare’s processes, systems, products.
• Must be able to support and work collaboratively with members of Client Services Team.
• Must be able to properly schedule tasks and obtain all necessary shareholder data to meet job deadlines and quick turn-around times.
• Must communicate well with other transfer agents, tabulators and various intermediaries to ensure timely receipt of shareholder listings and tabulation reports. Must monitor the tabulator’s voting results to ensure accuracy.
• Coordinate with call center to ensure the proper files are ordered and processed in a timely manner. Communicate with call center daily during call campaign and report to the Account Executive and/or client.
• Work directly with the Institutional Client Services group to obtain material quantities and monitor vote returns so that the necessary solicitation calls can be made. Must provide the client with those quantities as well as the correct delivery instructions. Keep the client and related parties informed of the vote status either by providing a report verbally or by e-mail.
• Provide all details and coordinate with our printing, mailing and distribution facilities to ensure that the client’s mailing is completed accurately and by the requested deadline. Confirm that other intermediaries complete their mailings.
• Must know the details of all assigned jobs to ensure that client inquiries are properly addressed in the absence of the lead GCP Account Executive. Must also be willing and able to cover for colleagues that are away from the office.

What will you bring to the role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The ideal candidate should possess the following:

• Associates degree or higher
• 5 years’ experience five years related experience.
• Stock transfer knowledge required (company annual meetings – PROXY events)
• MS Excel proficiency (v-lookups, macros)
• Financial and client services experience
• Ability to read and understand voting recommendations issued by various institutional advisory firms.
• Participate in meetings and conference calls with the lead Account Executive and colleagues from other internal departments.
• May be required to travel and act as Inspector of Election at shareholder meetings.
• Initiates telephone calls to clients and answers client calls promptly. Must also be willing to answer telephone calls of other departmental colleagues that are not available.
• Be prepared to report the status of an assigned job as well as any difficulties that have arisen at weekly staff meetings.
• Must be able to work extra hours and handle a large client load during the spring busy season.
• Keep client files organized and complete.
• Must pay very close attention to details.

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 25,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

Rewards designed for you 

Parental leave. We offer paid parental leave, flexible working, and a caring and inclusive culture.

Health and wellbeing. Our health and wellbeing rewards can be tailored to support you and your family, even your pets. These include medical, dental, vision and a wellness reimbursement.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Save for your future. We will support you along your retirement savings journey with 401k matching and tax-advantaged flexible spending plans that include healthcare, dependent care, and commuter.

Income protection. To ease concerns when the unexpected occurs our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.

Employee Share Plan.Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Extra rewards.From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

Compensation.$62,000 - $70,000/yearly