4 Jobs
Sun Coast Resources, Inc. Careers is Hiring a Help Desk Agent Near Houston, TX
TITLE: Help Desk Agent
LOCATION: Houston, TX
POSITION REPORTS TO: Service Desk Manager
SCHEDULE: Monday through Friday. 7:30 am to 4:30 pm, Occasional overtime and weekends required. 9-80 work schedule option available
COMPENSATION: Commensurate with skills and experience
RESPONSIBILITIES
·First level support for telecom and network incidents
·First level support for PC software, hardware, and mobile devices
·User Account Administration
·Mobile Application Support
·Prioritize and resolve requests received via telephone, email, and Help Desk Ticket System
·Log all requests through the Help Desk Ticket System
·Remote User Assistance
·Learn and follow help desk processes
·Participate in 24 / 7 weekly on call rotation which includes evenings, weekends, and holidays (to start after training)
·Other duties as assigned by the Service Desk Manager
BASIC REQUIREMENTS
·Willingness to work on site (must live within 60 miles)
·1 years in a technical support role, or a combination of experience and education
·Ability to research incidents, diagnose problems, and communicate and implement effective solutions in a complex environment
·Proficient in Active Directory and user administration
·Proficient in Microsoft Office 365
·Proficient in PC hardware configuration and basic network troubleshooting
·Proficient in network printing
·Professional demeanor, friendly presence, and helpful attitude
·Good interpersonal skills and ability to work well with team
·Excellent oral and written communication skills
·Personal integrity and respect for confidential information
·Ability to be flexible and adapt to a changing and growing environment
·Ability to lift up to 50 pounds
PREFERRED
·Experience in writing procedures and documentation
·Experience with Microsoft System Center Configuration Manager
·Experience with Cisco Unified Call Manager
·Experience with Office 365 Sharepoint and Onedrive
Sun Coast Resources, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Job Summary
Full Time
$70k-90k (estimate)
05/18/2024
07/17/2024
The job skills required for Help Desk Agent include Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Agent positions, which can be used as a reference in future career path planning. As a Help Desk Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Agent. You can explore the career advancement for a Help Desk Agent below and select your interested title to get hiring information.
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