Title: Jr. System Administrator

Location: Rockville, MD

Salary: $65k - $80k

Growing Distribution Company is seeking a Jr. System Administrator to join their team!

Responsibilities:

• Setup of hardware and equipment for workstations - new & existing.
• Ability to work with Office suite – Outlook, Word, Excel, Powerpoint
• Provide systems/equipment support for Remote workers.
• Experience with managing day to day operations within IBM hardware infrastructure – NCR Retailix ERP and WMS a plus
• Maintain inventory of hardware, equipment, licenses, etc.
• Meet SLA requirements as designated.
• Ability to support on premise solutions and cloud services.
• Manage printers, scanners, network equipment, etc. Keep hardware up to date.
• Manage Office 365 environment, including users, groups, devices, storage, support, etc.
• Manage cell phones & cell service, including accounts, devices, and support.
• Manage phone system - setup, training, user support, directories, extensions, etc.
• Maintain servers, networks, WiFi, and ensure system security.
• Document processes and perform diagnostic tests as needed.
• Keep track of technological advancements and trends in IT support.
• Train employees on hardware functionality and software programs.
• Resolving logged errors in a timely manner.

Qualifications

• Associate’s degree in computer science preferred but not required, information technology or similar certifications.
• 2 - 3 years of experience as an IT Specialist or similar role.
• In-depth knowledge of computer hardware, software, and networks – support IBM AS400 and similar infrastructure
• Proficiency in IT helpdesk software, such as SA Manage, JitBit or similar products.
• Experience in documenting processes and monitoring performance metrics.
• Basic knowledge of security systems i.e. Sonicwall
• Knowledge of Wifi Meraki based systems