Position Highlights:

• Award Winning: Named among the top 10% in the Nation for Patient Safety Excellence Award, America’s 100 Best Orthopedic Surgery, America’s 100 Best Spine Surgery.
• Employee-centric: Competitive pay, excellent benefits, tuition assistance, retirement plan matching, recognition program, local discounts.
• Stability: Serving Erie and surrounding counties since 1876.
• Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
• Work/life: You will find support to help you manage your personal life while building a career.

What You Will Do:

• Performs secretarial duties related to the provision of clinical services of patients. Creates and types support materials (i.e. memos, minutes, small projects) as requested. Manages confidential patient documents including reports and forms, obtains appropriate signatures and mails to client representative. Reviews for accuracy before mailing. Prepares and processes multiple mass mailings.
• Answers telephone and intercom, takes messages and communicates messages to the appropriate person accurately and professionally. Receives and records messages, records, appointments, schedules meetings, and appointments.
• Schedules and maintains calendar for various examinations, appointments, and meetings.
• Attends staff meetings as required for the Speech Therapy and Pediatric Therapy programs. Responsible for creating and distributing staff lists with up-to-date information regarding dates of authorization of services and a summary of present medical condition as needed. Takes minutes at bi-weekly Speech Therapy department meetings.
• Verifies client’s insurance coverage for service and records information.
• Records patient referral information from physician offices and/or case manager. Contacts physician offices and case manager to obtain necessary medical records, and authorization for services.
• Ensures that current demographic information is maintained and accurately entered in database on physicians, case managers, and employers.
• Collects and posts co-pays and past due balances, and completes any necessary forms obtaining signatures as necessary
• Obtains prior authorizations and pre-certifications as needed
• Checks inventory of supplies on a routine basis and orders appropriately, securing management approval. Provides for a safe, efficient and economical use of all supplies and equipment.
• Maintains and calculates accurate records of department activities: i.e. monthly statistical information, reports, daily charts, and annual statistics.
• Provides incidental support to the pediatric therapists as well as the Director.
• Greets visitors or patients and directs and/or escorts them to the proper person, office or treatment area.
• Schedules patient’s re-occurring treatment visits, prepares daily department schedules and distributes as appropriate.

What You Will Need:

• High school diploma or equivalent with a minimum of two years’ experience.
• Completion of a medical terminology class or demonstrated experience. Ability to consistently spell and use medical terminology.
• Ability to type 55 w.p.m.
• Ability to read and write small letters and numbers and perform basic arithmetic.
• Demonstrated secretarial skills including filing, record keeping, and billing procedures, office practice and procedures. Ability to file both alphabetically and numerically.
• Ability to operate office equipment such as, calculator, fax, copier, and computer. Proficiency in Windows, Word, Excel, Access, and AS400 preferred.
• Ability to maintain a positive impression of the medical center at all times.
• Punctual attendance at assigned work location is required.
• Successful completion of a ninety (90) day probationary period.