Position Highlights:

• Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
• Work/life: You will find support to help you manage your personal life while building a career.
• Employee-centric: 401(k), health and wellness offerings, monthly employee events, and more.

About Firelands Health:

Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.

Firelands Health is the area’s largest and most comprehensive resource for quality medical care. We are “big enough to care for you, and small enough to care about you”. We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.

Our Core ACE Values: Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference.

What You Will Do:

• Monitors the Collector Desktop and performs appropriate follow-up on reminders and receivables list. Regularly works Receivables to identify delinquent accounts, as well as credit balances. Follows-up on a timely basis with third party payers for their portion, either by phone, letter, fax, or e-mail. Transfers overpayments and/or writes up refund requests for credit balances in a timely manner.
• Monitors selection reports compiled in Meditech for appropriate action.
• Receives and answers all internal and external correspondence in a timely and professional manner. Interacts and treats patients, third party payers, physician office personnel, immediate co-workers, other hospital employees, etc. with the utmost courtesy and respect.
• Assures that appropriate follow-up statements are sent to patients in a timely manner, and when appropriate turns delinquent accounts over to the appropriate collection agency in a timely manner.
• Performs all tasks within HIPAA requirements and performs duties in compliance with third party regulatory and contractual guidelines.
• Maintains an acceptable “days in receivables” level as established for each payer category.
• Investigates overpaid accounts, determines recipient of overpayment, prepares refund vouches and submits to the manager.
• Respects confidentiality of patient information and uses discretion when discussing patient matters.

What You Will Need:

• High school diploma or equivalent.
• Ability to read and write small numbers and letters and to perform complex arithmetic, particularly percentages.
• Demonstrates an ability and willingness to work as a team with others in the patient accounting department.
• Ability to maintain neat and orderly reports.
• Ability to understand instructions and communicate effectively in both written and verbal form.