Sunrise Clinical Manager Trainer Responsibilities:

The primary purpose of the Associate Trainer role is to provide clinical application training and support throughout St. Clair Hospital in Pittsburgh, PA. The Trainer will be responsible for workflow, training and support on Sunrise Clinical Manager. 

***This is a part time role***

• Work under the direction of the Manager to provide application solutions for assigned business areas.
• Possess functional knowledge of assigned application technology.
• Interact with business users to understand new business requirements and enhancement requests
• Serve liaison role between application technology vendors, internal IS groups, and business users.
• Translate business requirements into product-specific designs and configuration, detailed requirement specifications and use cases.
• Assist in developing functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests to be used by Systems Analyst.
• Interact with Systems Analysts during the software build and/or configuration process and testing process.
• Perform functional application configuration and configure /run reports at user request.
• Assist in designing and execution of functional, integration, and regression test plans for new application functionality, product releases and enhancement and regulatory modifications using business scenarios and use cases.
• Ensure programs meet business specifications.
• Demonstrate new functionality to business users seeking inputs on future direction.
• Review vendor provided documentation and user manuals needed to support the product.
• Directly interface with business users by responding to support calls escalated by the Service Desk.
• Participate in user focus groups and requirements workshops, vendor training and demonstrations.
• Assist in supporting activations and rollouts.
• Consistent efforts to deliver quality solutions as per agreed scope.
• Customer focus and close alignment with the customers’ business objectives.
• Ensure efforts to continually improve domain knowledge.
• Ensure the quality of the deliverables as per the defined defects standards
• Document issues with resolutions and share with team members to improve team productivity.
• Provide data to generate team performance metrics.
• Knowledge transfer with other team members to improve overall team education level
• Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
• Adherence to the defined standards.
• Take initiative and drives to bring to logical conclusion; proactive approach.
• Provide accurate and timely information and escalates when there are issues.
• Actively participate in meetings and make valuable contribution.

Academic and Professional Qualifications:

•  BA or BS degree preferred or other relevant combination of training and experience.

Experience: 

• 0-2 years Health IT Industry experience preferred
• 2-5 years training experience; preferred for the healthcare setting
• Clinical background or experience working in a hospital setting preferred
• Excellent client facing skills with the ability to thrive in a highly critical, fast paced environment

Travel Requirements:

•  May require local travel
•  May require other travel for business needs

Working Arrangements:

• May require after hours on call support
• Work is performed in a standard office environment with minimal exposure to health or safety hazards