Description

This position is responsible for overseeing all daily Merchandising operations as well as ensuring Hosts and leadership are supported and held accountable for operational excellence and guest satisfaction.

All leadership positions must follow and enforce all park policies.

Job Responsibilities:

Job responsibilities include, but are not limited to, the following:

• Provide support and assistance to Merchandise Manager and Senior Supervisor and assist with departmental training.
• Conduct daily pre-shift meetings to keep Hosts informed. 
• Conduct daily audits of Hosts to ensure compliance with park policies.
• Prepare operating supplies required to complete pre-opening procedures (radios, stock locations, etc.).
• Maintain operating equipment and supplies in proper working condition and report any issues to manager immediately. 
• Use Break Sheet to ensure breaks follow park policy and labor laws.
• Identify issues to be addressed by department management.
• Complete opening and closing checklists as required.
• Work directly with Hosts to monitor guest satisfaction through Host efficiency and guest interaction.
• Ensure assigned areas are clean, stocked, organized, and ready for operation.
• Maintain uniform standards and carry necessary equipment at all times.
• Conduct or assist in disciplinary and corrective action, as approved by management.
• Address and resolve Host and guest concerns, reporting any issues to management.
• Ensure Hosts perform transactions appropriately, including preventing theft. Report any issues to management.
• Ensure Hosts are following proper cash handling procedures.
• Immediately report any suspicion of theft to management. 
• Move, handle, and transport products by continuously stocking and maintaining inventory
• Organize shelving, racks, and displays. 
• Ensure damaged or expired items are logged, removed from stock, and discarded appropriately. 
• Ensure transfer of product is logged appropriately in Counterpoint. 
• Ensure all product is priced and tagged at all locations.
• Assist with inventories. 
• Ensure daily, weekly, and monthly cleaning tasks are completed at all locations.
• Operate any Retail/Photo location as necessary.
• Follow safety guidelines and report any issue to management immediately.
• Exhibit behaviors that follow our company vision, mission, and core values.
• Other duties as assigned by management.

Requirements

Essential Job Skills:

• Positive attitude with the ability to communicate professionally and courteously with hosts and guests. 
• Strong understanding of and focus on safety and guest service. 
• Ability to display and live our Lead with Love principles by being patient, kind, trusting, unselfish, truthful, forgiving, respectful, humble, and dedicated.
• Ability to communicate in a clear and effective manner.
• Ability to prioritize and complete assignments in a timely manner.
• Ability to maintain sensitivity to needs of guests and take action to meet their needs within company guidelines.
• Ability to adapt and adjust to changes as needed.
• Ability to maintain a high standard of safety, guest service, efficiency, and cleanliness.
• Ability to consistently meet park and HFE standards. 
• Ability to be a team player and motivate others to reach all goals.
• Ability to comprehend instructions and retain information.
• Ability to use effective communication, problem solving, conflict management and interpersonal skills.
• Detail oriented and punctual.

Requirements:

• Availability to work days, evenings, weekends, and holidays, including working up to 40 hours per week.
• Professional appearance with good personal hygiene.
• Physical ability to walk and stand for prolonged periods, bend frequently, sit and squat occasionally, and tolerate extreme weather conditions.
• Physical ability to lift up to 50 pounds with assistance.
• Participation in all required training sessions
• Knowledge of departmental and park-wide policies.
• Computer literate with knowledge of Galaxy, Kodak and Counterpoint systems or ability to learn same.
• Ability to tolerate noise and stress to accommodate assisting large numbers of customers.

Candidates 18 years or older must complete a pre-employment background check.