Description

Must be 18 years or older to apply.

Job Description:

This position will interact with guests, potential guests, park leadership, vendors, and suppliers via telephone, email, and in-person. The receptionist will be responsible for effectively solving or directing to others customer issues and inquiries, keeping customer satisfaction as a primary goal.

Job Responsibilities:

• Maintain a clean and organized work area, including lobby area and conference room.
• Maintain a positive and productive work environment.
• Answer, address, and/or direct incoming phone calls and emails in a courteous and timely manner, managing large amounts of calls.
• Provide accurate information, including ticket prices, operating hours, promotions, and attraction details.
• Assist with administrative tasks.
• Handle guest concerns with empathy and professionalism, escalating issues as necessary, while maintaining a kind but firm demeanor.
• Identify issues to be addressed by department management.
• Maintain uniform standards and have necessary equipment available at all times.
• Perform minor cleaning tasks (e.g., wiping down table, straightening supplies) frequently and major cleaning tasks (e.g., vacuuming, mopping) weekly as determined by Guest Services Manager.
• Resolve concerns of guests and departmental Hosts.
• Assist Hosts in answering questions or guest concerns.
• Log guest comments in Verbal Comment Log.
• Promote a positive and efficient work environment.
• Provide support to Guest Services senior supervisor and manager as necessary.
• Understand and follow Lost and Found procedures (color coding, proper logging, return items correctly, organize).
• Understand and follow Boarding Pass procedures.
• Understand and follow Sunshine Pass Log procedures.
• Navigate season pass and ticketing program to provide information as necessary to guests and management.
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research issues, and provide solutions and/or alternatives within scope of authority.
• Perform basic data entry and season pass account maintenance.
• Computer experience required (MS Windows, Word, Excel)
• Maintains daily posting of event sheet.
• Comprehensive knowledge the park hours and special events.
• Correctly distribute incoming mail.
• Prepare and send outgoing mail.
• Other duties as assigned by management.

Requirements

Job Skills:

• Ability to display and live out Leading with Love qualities by being patient, kind, humble, respectful, unselfish, forgiving, truthful, trusting, and dedicated.
• Ability to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Ability to reflect park’s image by being genuinely friendly, caring, and by taking pride in one's work.
• Self-motivated and disciplined.
• Ability to maintain strict confidentiality and judgment regarding privileged information.
• Must have professional appearance with good personal hygiene.
• Ability to promote and support a “team” work environment by cooperating and helping coworkers.
• Ability to be productive in a fast-paced, dynamic environment.
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Must be able to use effective communication, problem solving, conflict management and interpersonal skills.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Ability to comprehend instructions and retain information.
• Ability to be flexible to handle frequent changes in priorities.
• Ability to communicate effectively using standard English.

Requirements:

• Must be 18 years of age or older.
• Availability to work days, evenings, weekends, and holidays, including working up to 40 hours per week.
• Professional appearance with good personal hygiene.
• Ability to communicate effectively with coworkers and guests on the phone and via e-mail. Ability to hear and speak as necessary.
• Physical ability to operate all necessary office equipment (e.g., computer, copier, telephone, postage machine).
• Physical ability to lift up to 30 pounds.
• Ability to read, count, and write to accurately complete necessary documentation and computer transactions.
• Participation in all required training sessions.
• Knowledge of departmental and park-wide policies.
• Computer literate with knowledge of Galaxy and Microsoft systems or ability to learn same.

Candidates 18 years or older must complete a pre-employment background check.