About Us:

Originally established in 1885, Ellicott Dredges is one of the leading dredge manufacturers in the world! Our equipment is used internationally to protect the environment, improve/maintain safe waterways, and mine underwater resources for economic development.

We are currently seeking a part time Customer Service/ Parts Administrator, who will interface with customers regarding part services, and technical aspects of dredges to include parts inquiries, problem resolution, and processing orders.

Benefits: Some of our benefits include paid time off, employee wellness program, etc.

Essential Responsibilities:

• Respond to customer inquiries via phone, email or fax regarding technical questions and/or purchasing of parts and assemblies
• Provide problem resolution and troubleshooting to customers
• Process parts orders
• Relay customer feedback regarding products to appropriate individuals in sales, quality and manufacturing
• Assist with product updates through direct customer contact or mailing
• Perform other administrative duties as assigned by manager
• Limited domestic travel for occasional visits to our top customers

Skill Requirements:

• Minimum of 2 years inside sales (product-based)
• Ability to interpret assembly drawings and bills of material
• Minimum of 2 years experience in technical customer service environment, preferably a heavy equipment environment
• Computer literate to include job related software, Word and Excel
• Strong interpersonal/customer service skills
• Ability to work well with other departments at all levels
• Detail orientated with ability to handle multiple priorities concurrently

For additional background, please visit the Ellicott Dredges, LLC website at: www.dredge.com

Ellicott Dredges is an equal opportunity employer. We employ those that possess the necessary skills, education, and experience for the position, without regard to race, color, religion, age, sex, national origin, marital or veteran status, disability, immigration status, or any other category covered by applicable law.

Job Type: Part-time

Benefits:

• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 1 year (Required)

Work Location: In person